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Phone got wet - NOT

Discussion in 'HTC Rezound' started by PatG, Nov 30, 2012.

  1. PatG
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    PatG New Member

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    Went to the Verizon store to get a screen issue resolved. I have dust on the inside of my screen!!

    The guy at the store takes out the battery and the water indicator is red!! I never got the phone wet though! I have been very careful with it. So they want do anything about my screen issues since now the warranty is void.

    Got the phone in February. Am I out of luck at this point or is there anything else I can do for Verizon to replace the phone?

    Thanks.
  2. diablo81588
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    diablo81588 New Member

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    Do you work outdoors? Sweat can cause the moisture indicator to change colors. That, or if you live in a very humid climate. As far as warranty is concerned, I would wait until open enrollment for assurion's insurance next year if the screen is still usable. Be prepared to pay a 100 dollar deductible though. You could also find a used one on eBay for relatively cheap. Verizon will not warranty a phone with a triggered moisture indicator.

    Sent from my DROID BIONIC using Tapatalk 2
  3. PatG
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    PatG New Member

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    I live in the Northeast. I do use the phone in the gym but in a holder. I dropped it once outdoors when it was raining so that could also have caused it.

    Oh well ebay may be my next option. The phone is actually fine I am just afraid the dust in the screen is going to get worse.
  4. UrbanBounca
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    UrbanBounca Premium Member Premium Member

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    We don't promote insurance fraud here on DF.net.
    2 people like this.
  5. shockracer
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    shockracer Member

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    Buy a new battery and boom, New water mark.
  6. PatG
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    PatG New Member

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    There is a water mark in the phone itself; not just the batter.
  7. acejavelin
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    acejavelin Member

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    There is also a water mark sticker INSIDE the phone itself, where you can't see it, so even if you replace the one that is visible the one inside will tell the true story.
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  8. FoxKat
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    FoxKat Super Moderator Staff Member Premium Member

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    The enrollment period runs from March 1 through April 30, but if you do decide to enroll, be truthful with them and mention the water indicators. They may be willing to waive water damage protection at a lesser cost, or may simply say if the phone is functional now, that it's a non-issue. Either way, don't try to slide something in underhandedly.
  9. FoxKat
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    FoxKat Super Moderator Staff Member Premium Member

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    Totally not cool, and besides the cost and the fact that he'll have opened the case himself essentially voids the warranty.
  10. shockracer
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    shockracer Member

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    Do explain what's not cool??

    The issue was with the "battery" water mark, not the phone per OPs info. By replacing the "issue" (the battery) its then fixed so the phone can be replaced for the dust problem.

    FYI, our batteries are removable.
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  11. shockracer
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    shockracer Member

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    PO said the water mark on the "battery", no mention of the water mark on the phone.
  12. acejavelin
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    acejavelin Member

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    He actually made no specific reference to the water mark on the battery either, you are assuming that as well. All he REALLY said was that the guy at the store took the battery out and water indicator was red, he never mentioned if it was the one on the battery or the phone itself, in either case the battery would have to have to be removed to see it. If it was only the one on the battery, replacing it with a new battery would be acceptable, if it was the one on the phone itself there isn't really much that can be done.
  13. PatG
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    PatG New Member

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    Folks

    I didn't want to start anything with my threat or try to cheat Verizon. Basically I was pissed off at Verizon, I guess. I went to the Verizon store since I have a huge amount of dust under my screen, so much that it really is affecting the screen especially with a white background. They looked at it and told me that the phone got wet.

    Both the wetness indicator on the battery AND the phone are red. However, I did NOT immerse the phone into water. It did not fall into a toilet or pool. I dropped it once on the ground while it was raining, that's it. Otherwise the phone is in my pocket even on rainy days. So in my estimation that wetness indicator is showing a false positive, or it is very sensitive. The phone works fine.

    So I am stuck, I guess. I do have a free upgrade but then I'll lose unlimited. I don't want to pay full retail for my phone or the other phones on my plan as that makes no sense whatsoever economically just to keep unlimited data (Family is typically at 4-6 GB a month). It just sucks that I need to use an upgrade to replace a phone that in my estimation did not get wet, or pay full retail, or try to get a phone of eBay. But the Rezound (which I love) is still $350+ there, too.
  14. vatothe0
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    vatothe0 New Member

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    It's a moisture sensor, not a scuba sensor. Read up on what they do and how they work.
  15. PatG
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    PatG New Member

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    Yes, I understand that. I now that if the phone gets completely submerged it is shot. However, as I said - I dropped it once while it was raining. It is working fine. I think the moisture sensor is way to sensitive, that's all!!!
  16. shockracer
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    shockracer Member

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    They are vary sensitive, my wife had her LG chocolate in the bathroom with her on the counter and the steam from the shower was enough for them to change, still made a big piss about it that VZW exchanged it free of charge.

    My otterbox covered my a$$ a couple of times.
  17. PatG
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    PatG New Member

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    Actually that's a good point. They even told me that at the store that a shower could cause the indicator to trip. I'll call up Verizon and see where I get with them.

    Thanks!!
  18. PatG
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    PatG New Member

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    So I called Verizon and the they send me a new phone. However, the customer rep told me that if they take it apart and find that there is water damage they will charge me for a new phone - $399. I just got the replacement and have not yet activated it. Now I am paranoid!! How do I know they really find anything wrong with the phone and just charge me anyway.

    Has anyone heard of Verizon actually charging for a replacement phone? Could I just send this refurb back, wait a couple of months and then just use an upgrade that I will have by then?
  19. zomnomnombie
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    zomnomnombie New Member

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    Yes they do really charge. But unless you really damaged it, if you're honest with yourself you know if you did or not.

    I've never had an issue with the water indicator. My Droid 2 fell and the back cover and battery came off. All three pieces slid down concrete into the river and the phone and indicator were both fine. I later sent it back a couple months later because the digitizer died for unrelated reasons. Was never charged.
  20. dan j
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    dan j New Member

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    That's the problem I have with the sensors. I have had clock radios, hair dryers and other junk in my bathrooms for decades. Now I know it's not an apples to apples comparison but come on, they can't make a phone that stands up to a humid shower better than a decade old hair dryer?

    I understand the point behind the sensors, but I think manufacturers are using them to justify and/or avoid fixing unrelated failures by making them extremely sensitive.
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