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Phone frozen

Discussion in 'Samsung Stratosphere' started by ChrisRobt, Aug 31, 2012.

  1. ChrisRobt
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    ChrisRobt New Member

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    For no obvious reason, my relatively new Samsung Stratosphere has frozen; is there a reset button anywhere? I cannot turn it off; it is frozen on a text message screen
  2. FoxKat
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    FoxKat Super Moderator Staff Member Premium Member

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    First try a battery pull for 20 seconds.

    If that doesn't work, then try the following:



    Long press the Power button.
    Select Restart.
    [​IMG]


    If that doesn't work, you'll need to do a full Factory restore.
    Here's how to reset your Samsung Stratosphere

    Factory reset
    -From the Home Screen, tap Settings
    -then scroll to and then select Privacy
    -then scroll to and select Factory Data Reset
    -then select Reset Phone
    -then select Erase Everything

    Hard Reset
    You can either type and enter this code *2767*3855# or do a button combination below if the Samsung Stratosphere experience hang problem like just stuck on the start up.

    [h=3]Using Hardware Buttons[/h]1. Close the keyboard and power off the device.
    2. Press and hold the Power, Volume Up and Volume Down buttons at the same time.
    [​IMG]
    3. The device will power on. When you see the Samsung logo appear on the screen, release only thePower button, but continue to hold Volume Up and Volume Down.
    4. A menu should appear. Release all buttons then use the Volume Down key to highlight wipe data / factory reset. Use the Home button to select it.
    5. Press Volume Up to confirm your selection.
    6. The reset will take a few minutes, then you will be prompted for further action. Select the reboot system now option and you have completed the hard reset of the Verizon Samsung Stratosphere.
  3. ChrisRobt
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    ChrisRobt New Member

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    Frozen phone

    Thanks for the quick reply; the battery pull would have been theonly answer as I could not access the home screen (or any screen other than the text one the phone was frozen on). For unknown reasons, the phone unfroze after about 2 hours; I will remember the battery pull if it happens again

    Christine
  4. acejavelin
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    acejavelin Member

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    I would recommend backing up all your data and doing a factory reset, especially if you just got the OTA update.
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