phone frozen process.

Discussion in 'Droid RAZR Support' started by dundee12, Mar 3, 2012.

  1. dundee12
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    dundee12 New Member

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    Hi, my razer is frozen with the error message process.com.android.phone is not responding.
    It will not force close. the phone will not power off. I have held the power off button for more
    then a min. nothing... any help would be much appriciated.

    thank you.
  2. FoxKat
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    FoxKat DF Super Moderator Staff Member Premium Member

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    Try power and volume down for 10 seconds.

    Sent from my DROID RAZR using DroidForums
  3. syndicate0017
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    syndicate0017 Well-Known Member

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    Not a Razr owner but holding volume down and power for 10 seconds should reset it. It might be volume up and power. Can't remember.

    Sent from my Galaxy Nexus using Tapatalk
  4. dundee12
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    dundee12 New Member

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    thanks

    that did the job! thanks so much for the quick reply!
  5. FoxKat
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    FoxKat DF Super Moderator Staff Member Premium Member

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    No problem. That is what is called a "battery pull" in the figurative sense of the words. It is the electronic version of the same thing. In phones without user-removable batteries, they had to come up with a way to do an effective power interruption. The early version was a pinhole and a switch behind it that would momentarily interrupt the power to the motherboard. It was effective but often times it was hard to find something nearby to fit into the hole. Then the manufacturers started adding a plastic "pin" on the end of a screw-off portion of the included stylus.

    With the move to finger-sensitive touch screens, thereby doing away with the need for a stylus, so they had to make it work with the existing buttons. So they built in a custom circuit which is sitting in wait for the right combination of button presses, held for long enough to rule out any accidental pressing, and once the time elapsed, it electronically interrupts the power to the motherboard. It is a true power interruption so it results in the same effect as a battery pull. It had to be a true power interruption and the circuit had to be completely separate from and independent of the motherboard's processor and computer circuitry so that it would work even during a complete freezing of the operating system (as was your case).

    Glad to have been of assistance, and remember that method...power + volume down for 10 seconds.

    ;)
  6. razorwes
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    razorwes New Member

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    Worked

    Ms. Foxkat

    My Razor HD froze up while watching YouTube vids. Your power button/volume down worked. Thanks.
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