Phone doesn't recognize the battery

Discussion in 'Android Tech Support' started by Dr_213, Jul 27, 2014.

  1. Dr_213
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    Dr_213 New Member

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    So I've searched and searched but cannot find any other instance of the problem I'm having.

    My phone was fully charged when I began checking my morning messages when it froze, so I rebooted it. Upon reboot, it showed 0% battery and immediately turned off. I restarted the phone numerous times and it kept shutting down due to no battery. Finding this odd, I plugged it back in and started it up, it ran fine however the battery was still at 0% and although it said it was charging, it never altered the charge percentage, however when I started the bootloader, it would stay on without being plugged in for hours showing that the battery is connected and fine. I replaced the battery, altered between dalvik and art, and factory reset, none of it helped. Now this is where it get's more strange, every so often, the phone will show either 100%, 36%, or 15% and work without being plugged in for minutes or hours without the percentage dropping until it randomly goes to 0% again and turns off. One of the only constants I've noticed is that when it happens to be running, it will immediately drop to 0% if I take a picture with HDR. I'm stumped, Sprint will not touch it as it's not covered by the protection plan, and the manufacturer will look into it but told me I'd be without a phone for over 2 weeks which I can't do. If any of you have any ideas or wisdom, I'd really appreciate it. I'm stumped.
  2. dezymond
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    dezymond Tech Support Mod Staff Member Premium Member

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    First off, which device do you have?

    When you plug the device back in while it's off, does it show it's being charged?
  3. Dr_213
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    Dr_213 New Member

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    Nexus 5 and yes it shows that it is charging.
  4. dezymond
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    dezymond Tech Support Mod Staff Member Premium Member

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    I have heard of similar problems in the past. While the device is off, leave the charger in for about 10-15min. Boot up the phone after that and hopefully it fixes the problem.
  5. Dr_213
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    Dr_213 New Member

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    Thank you for your response. I've followed all available troubleshooting walkthroughs instructed by Google, that being one of them.
  6. dezymond
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    dezymond Tech Support Mod Staff Member Premium Member

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    Hmmm, maybe try a local phone repair shop and see if they can replace the battery? Or you can do so yourself, just gotta order another battery and wait a few days.
  7. Dr_213
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    Dr_213 New Member

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    I've already replaced the battery, I'll look into a repair shop.
  8. dezymond
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    dezymond Tech Support Mod Staff Member Premium Member

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    Very odd problem.

    I'm kinda surprised Google isn't trying to work more with getting you back online with a phone quicker. Maybe try contacting them again and sweet talk your way into them sending you a new unit and returning the defected one when the new one arrives.
  9. Dr_213
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    Dr_213 New Member

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    Yeah that was the goal but they said they need to try to fix it before sending me a new one. So frustrating, thank you so much though for your responses and help.
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