It seems both Droid X2 had problems at about the same time. My son dropped his and the screen shattered. I thought that's alright; I'm insured on both phones. I call and set up everything (the insurance company was so sweet almost cloyingly sweet) and then the insurance company wants $99 (Surprise!). What...no one said anything about any deductible? It's the principal really...I can see shipping and handling but I was paying $12 a month per phone and now 1 1/2 years later they want more! Nice little set up. Anyway, my son who is a teenager likes how I fixed his phone with clear shipping tape. Cut out a piece the size of the screen and it's rock solid. The next day my phone started making this funny sound...the internal speakers blew somehow. When it rains it pours. I can upgrade in 5 months, why would I want to spend all that money for new phones now. Looks like it's a good thing I kept the original Droids. But I can't talk my son into giving up his phone. He says the screen adds character...I have to agree. If you didn't know he had a shattered screen you would think it's wallpaper. In my disgust of the insurance company I cancelled the insurance; no going back now. I guess we'll sit tight until upgrade time. I called Verizon to see if I could get an early upgrade (they let me upgrade early before) and that was a giant no can do. I'm not going to change to my original Droid either. We'll just hobble along with our injured DriodX2s and be happy life is grand.