Phone Contacts Do Not Match Online Gmail Contacts

Discussion in 'Android Tech Support' started by wagnebr1, Jul 5, 2012.

  1. wagnebr1

    wagnebr1 New Member

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    Hello,

    My RAZR received the ICS upgrade last week. Ever since then, my Gmail contacts online do not match the contacts on my phone. I've tried to manually sync the gmail account a number of different ways, and the situation has not improved. My gmail contacts online are accurate. The ones on my phone are not. Does anyone have a suggestion of things to try at this point?

    Thanks
     
  2. carbonscorn

    carbonscorn New Member

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    did you ever figure this out?
     
  3. leeshor

    leeshor Gold Member

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    Welcome to the forum

    The person who posted this did it back in 2012 and it was their one and only post and not likely still on the forum, (but who really knows). If the account on your phone is the same one you see on-line, they should be the same. What exactly are you having an issue with?
     
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  4. carbonscorn

    carbonscorn New Member

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    I have the following issues:

    1) Contacts existing on my phone (Note3) that do not exist via my desktop login to Google.com/contacts
    2) Contact records on my phone differ slightly from the record (which should be the same) via my Google.com/contacts

    I have over 1K contacts. I'm not sure how I'm going to fix this but I thought I would start out with dumping the contacts from my Note3 to a CSV file.

    Last successful sync of my Contacts via my Google Account was 5 minutes ago. I do have 3 accounts total on my phone but the two additional accounts have 3 to 12 contacts in them and no phone numbers. It is my main account with over 1K contacts which is the issue.

    Thank you for your reply.
     
  5. Mustang02

    Mustang02 Diamond Member

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    When you create a new contact where does it save? You want it saving to your Gmail acct not local/device.

    Looks like you'll need to export from phone and then import into Gmail, removing duplicates once done.
     
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  6. Jonny Kansas

    Jonny Kansas Super Moderator
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    Are you certain that you're saving the contacts to the Google account & not to the phone/Samsung account?

    That's typically the issue in cases like this.

    Sent from my Nexus 6P using Tapatalk
     
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  7. Mustang02

    Mustang02 Diamond Member

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    Haha ninja strikes again.
     
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  8. Jonny Kansas

    Jonny Kansas Super Moderator
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    Read my mind.

    Sent from my Nexus 6P using Tapatalk
     
  9. carbonscorn

    carbonscorn New Member

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    I know. I used to make that mistake on my old Thunderbolt. However, when I open a contact record in question it shows at the very top of that record that it is owned by my Google Account.
     
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  10. carbonscorn

    carbonscorn New Member

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    I just ran the following test: I found a contact where some of the record information was missing on my phone (the contacts Name) but the contact's name is showing in full on my desktop. I opened that record via my desktop browser, updated the notes section of the record (just add some text) via my desktop, and it appeared in the phone record almost instantly BUT still no Name on the record (this particular record is listing on my phone as one of the first few contacts, instead of with the "Ks" because on the phone there is no name in the record and so it being listed by the phone number)
     
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  11. Jonny Kansas

    Jonny Kansas Super Moderator
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    Hmm. That's odd. Try changing the name on your PC & make sure the phone syncs again. Maybe add a random initial or something simple, just so it's changed.

    Sent from my Nexus 6P using Tapatalk
     
  12. carbonscorn

    carbonscorn New Member

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    I've also attempted to dump my Contacts to CSV using Kies but apparently Samsung has dropped that ability. So via Kies I have the contacts backed up but it is in a .spb format.
     
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