Person on the other end of calls can't hear me

Discussion in 'Android Tech Support' started by TheJunkyard, Mar 12, 2017.

  1. TheJunkyard

    TheJunkyard New Member

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    Current Phone Model:
    LG G5
    I've got a newish LG G5 here, which has been fine up until a few days ago when suddenly people started complaining they couldn't hear me on calls.

    When I talk into the G5, the caller on the other end hears nothing. If I literally shout into the phone they can just about hear faint snippets of speech. On my end I hear the other caller just fine. I'm also hearing a loud echo of my own voice in my ear when I speak. It happens this way around regardless of which party initiated the call.

    I know it's not a physical problem with the microphone itself, as I've tested both audio and video clips with the phone, and the mic is picking up sound perfectly clearly.

    I've Googled the issue and tried a bunch of suggested fixes, including rebooting the phone, running in safe mode, reinserting the SIM card etc. (one post mentioned something about "TTY mode", but I couldn't find a menu option for this to try it).

    Any ideas what might be causing this, or what else I could try to troubleshoot it?
     
  2. CTownDroid

    CTownDroid Gold Member

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    Might want to try a new SIM card. You could test this by using someone else's SIM card, if they can hear you with another card inserted, then it's the card itself. This happened to my son before.

    Sent from my Nexus 6P using Tapatalk
     
  3. mountainbikermark

    mountainbikermark Super Moderator
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    Try power phone off. Remove SIM card. Power back on and leave for about a minute. Power phone back off. Replace SIM card. Power back up and call a phone you can answer to see if it worked.

    Support Our Troops!!!
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  4. joe.skelly

    joe.skelly New Member

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    Maybe look in your phone app settings, and try disabling the Enhanced Voice Privacy.
    I remember a similar issue happening to my daughter's old S4, and wife's old HTC, and that pretty much cleared up the issues.

    Tapatalk for Android - Works awesome on my Samsung Galaxy S7 Edge
     
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