Pattern Attempt Lock, No password for Email.... how do I do a hard reset???

Discussion in 'Droid RAZR Support' started by Melissa Blkhr, Jul 27, 2014.

  1. Melissa Blkhr
    Offline

    Melissa Blkhr New Member

    Joined:
    Jul 27, 2014
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Hello.... im frustrated. I have a razr xt910 and did too many pattern attempts, so now the phone is locked unless I provide the email and password to unlock it. problem is I can't access my text messages when google sends me confirmation code to reset my google password. how can I do a hard reset from this screen and delete everything?? I just want my phone back......

    Mad in Arizona.....
  2. GoCliffGo05
    Offline

    GoCliffGo05 Developer Relations Staff Member Premium Member

    Joined:
    Aug 16, 2012
    Messages:
    2,841
    Likes Received:
    318
    Trophy Points:
    83
    Location:
    Maryland
    Can you turn the phone off, get into recovery and wipe data?

    Sent from my Eclipsed XT1060
    Melissa Blkhr likes this.
  3. sajokaz
    Offline

    sajokaz Active Member

    Joined:
    Jan 25, 2013
    Messages:
    695
    Likes Received:
    115
    Trophy Points:
    43
    Location:
    Tennessee
    Can't you reset your gmail password from a PC (assuming you have a PC) without a text code? If not...GoCliffGo's advice might be the only option
    Melissa Blkhr likes this.
  4. cr6
    Offline

    cr6 DF Super Moderator Staff Member

    Joined:
    Apr 1, 2011
    Messages:
    1,244
    Likes Received:
    471
    Trophy Points:
    83
    Location:
    NW Rocky Mtn region
    I'm thinking you should be able to do it from a pc as well. However, if none of those options work, you could always swing by your carrier tomorrow and they can reset it for you. This actually happens more often than you might think, and they can get you back up and running in a matter of minutes. Good luck & let us know how you make out.

    tap'n on my S5
  5. Melissa Blkhr
    Offline

    Melissa Blkhr New Member

    Joined:
    Jul 27, 2014
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    How do I get into recovery mode from this screen? It doesn't allow me to do anything besides power off

    ecovery mode from
  6. sajokaz
    Offline

    sajokaz Active Member

    Joined:
    Jan 25, 2013
    Messages:
    695
    Likes Received:
    115
    Trophy Points:
    43
    Location:
    Tennessee
    I believe these are the steps for a Razr XT910:

    Turn the phone off >
    Hold Vol Up, Vol Down together and press and hold the Power button >
    Release Power button and you should see options >
    Vol Down to highlight Recovery then Vol Up button to select (you have to be quick with this step)
    You will see the Moto logo for a few seconds then the Android Recovery screen (Andy on his back)
    Hold Vol Down, then press Vol Up & release Vol Up >
    You should be in the Recover menu > use Vol down to scroll down and select Wipe Data / Factory Reset >
    Power button to select >
    Use Vol down to scroll down and highlight Yes >
    Power button to select

    Hope that helps. I'm still not sure how you are going to activate the phone without your G Mail password to see the text to reset your G Mail?
  7. leanmeat17
    Offline

    leanmeat17 New Member

    Joined:
    Aug 1, 2014
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Chandler, Arizona