Options for hung Droid Razr

Discussion in 'Droid RAZR Support' started by GLE365, Dec 8, 2015.

  1. GLE365

    GLE365 New Member

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    Hi, first time poster here wading through all the information out there on a Razr stuck on 'dual core screen'. There is lots of info, but surprisingly not any on my specific question. I have determined I will have to do an external factory reset but I also know that Verizon says that will delete everything in my wife's phone. I would like to find a way to recover pictures taken by the phone before I reset it. Do I have options to recover data before I reset it? Thanks in advance for any help...
     
  2. Mustang02

    Mustang02 Diamond Member

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    Does it have an sdcard? If so you can remove it and save from there, if they are saved on it.
     
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  3. GLE365

    GLE365 New Member

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    Good question, forgot to add that.. She has no SD card..
     
  4. GLE365

    GLE365 New Member

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    Well do you mean an SD card you can plug in externally or storage you would have to open the phone for?
     
  5. Jeffrey

    Jeffrey Premium Member
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    An internal SD card that slips into the phone. Did your wife have Google backup setup? If so her photos may be saved.