Ongoing Wifi Frustration

Discussion in 'Off Topic Forum' started by JandN2639, Aug 8, 2019.

  1. JandN2639

    JandN2639 Active Member

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    That's exactly what we keep hearing. No matter what we do, Comcast insists it's our equipment.

    How can we determine the source(s) of these problems?!


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  2. Sajo

    Sajo Diamond Member

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    What happens when you plug a laptop directly in, not using WiFi? Is it better? Still slow?

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  3. JandN2639

    JandN2639 Active Member

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    It depends...sometimes it is, sometimes it isn't.

    However, if we have to attach everything to the system with cables, that defeats the purpose of wifi!


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  4. Sajo

    Sajo Diamond Member

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    Correct. Just trying to help determine if the internet itself is slow, or is it only the WiFi signal that is slow. If the internet is slow when plugged in then you can tell Comcast that it's not your equipment.

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    #16 Sajo, Aug 9, 2019
    Last edited: Aug 9, 2019
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  5. xeene

    xeene Gold Member

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    We had similar problem with spectrum. It took me months of complaints and several tech visits to first replace modem, then replace wiring in basement leading to the modem and then replace wiring going from house to junction box outside. Apparently moles were mooching off our broadband playing whack a mole and did a number on the cable outside. After they replaced outdoor cable, out problem went away. During problem times my speed would vary between 200mbps and 6mbps, usually at evening times.
    I would keep spamming Comcast with calls. It costs them tech time so it's in their benefit to get it fixed.
     
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