I am new to the bionic and smartphones in general. I am on my second Bionic and it has the same problem as the first. I can dial a number without a problem, but if I have to then enter an option "1" for yes or for an extension, 9 times out of 10 I can't enter that number "1". The screen may just ignore that I pressed the one even if I press it several times, or it might go black. I can almost never reach Verizon or my pharmacy, etc., because I'm always prompted to dial an option and for some reason that is extremely difficult with both the bionics I have owned. I don't want to just keep taking them back, there must be something I am doing wrong. I WISH I had buttons............lol Any help would be appreciated!