Not sending text messages

Discussion in 'Samsung Galaxy S5 Discussions' started by jackiescivic, Mar 24, 2015.

  1. jackiescivic

    jackiescivic Diamond Member

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    I have a customer who got an S5 yesterday and since installing the update to 5.0 it is failing to send text messages. Exchanged for different phone and the same thing happened. Any ideas?

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  2. jstafford1

    jstafford1 Super Moderator
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    Bad sim card?
     
  3. jstafford1

    jstafford1 Super Moderator
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    Is this the stock Verizon text messaging app? I had this trouble at work due to the way WiFi is secured. Since the vzw text app needs a data connection to work apparently it couldn't connect through my works WiFi. I switched to Googles messenger app and works fine. Maybe a similar issue?
     
  4. jackiescivic

    jackiescivic Diamond Member

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    Changed sim, fdr, exchanged phone, same issue. On phone with level 2 tech support now

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  5. jstafford1

    jstafford1 Super Moderator
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    Did you try a different text messaging app?
     
  6. jackiescivic

    jackiescivic Diamond Member

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    Yep, Verizon messages, hangouts, stock. They're sending her a warranty replacement, so we'll see what happens

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  7. jstafford1

    jstafford1 Super Moderator
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    Odd. Hope the new phone fixes it.
     
  8. mountainbikermark

    mountainbikermark Super Moderator
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    Have level 2 check their "national access" to make sure it isn't disabled on the "system" end.
    It solved my texting problem with Verizon on more than 1 occasion, both pre and post smartphone ownership.
     
  9. droidprincess

    droidprincess Super Moderator
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    weird that is happening with all the text messaging apps ....
     
  10. jackiescivic

    jackiescivic Diamond Member

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    He checked to see if the IMEI was on a list of known issues and it wasn't.

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  11. jackiescivic

    jackiescivic Diamond Member

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    Well her warranty replacement worked for a few days...until the screen decided to crap out and not turn back on. Sent the replacement back and she came in this evening to exchange for a g3. Just for kicks I decided to look for the new 5.0.1 update and sure enough, it came through. And what do you know, it fixed the problem too! She still returned the s5 and went g3 instead, but I'm glad to know the new update is really fixing stuff.

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