Not receiving messages, but able to send??

Discussion in 'Droid Incredible Tech Support' started by dreamtomorrow, Sep 9, 2011.

  1. Retroblique

    Retroblique New Member

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    Yup, my HTC Incredible started giving me low storage space error messages shortly after the Gingerbread update. After a factory reset my phone lost the ability to receive text messages and it's now been that way for a week.

    I called tech support on 9/11 and was told that it was a known issue effecting "most" Incredibles with the Gingerbread update. The problem is at their end; some bug in their software is tripping the Incredible. No ETA on a fix.
     
  2. dreamtomorrow

    dreamtomorrow New Member

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    Have any of you guys contacted HTC? I've been emailing and on the phone and I got the following email this morning:
    "The 2.3.4 update in and of itself (ie the changes made to the messaing application during teh update) is the cause of the problem. It is true that we are working on a bug fix. We appreciate your patience in this matter."

    Not sure how reliable it is since whoever did that can't spell. Maybe they were typing on an iphone. Haha! Jk!
     
  3. matt91turbo

    matt91turbo New Member

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    Just got back from Verizon and explained the situation. They said there is a note in the system to replace the phone with the Incredible 2, so that's definitely some good news that they are taking responsibility for this mistake.
     
  4. Violus

    Violus New Member

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    Fix for not receiving messages

    I wasn't receiving messages after I factory reset my phone (I was getting low space and memory messages after the update). I went to a Verizon store today and a guy fixed the issue. He said he ran a program from HTC's website and fixed the bug.
     
  5. dreamtomorrow

    dreamtomorrow New Member

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    "ran a program from HTC's website" sigh. So general. If only we knew what it was. Or that HTC would let us know there was a fix. So your phone is now receiving messages? That must be nice...mine did that once upon a time.
     
  6. crazycatlady2352

    crazycatlady2352 New Member

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    I called HTC support and got a fix for the text messaging problem! Go to settings/ then applications and check the box to receive from unknown sources, then go to dl3.htc.com/misc/inc8049.apk when you hit enter its gonna download a thing called hot fix, and after a couple mins your texts should all flood in!

    Xposted on Facebook
     
  7. dreamtomorrow

    dreamtomorrow New Member

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    Yup! That solved it! Wooohoo! *happy dance* *happy dance**happy dance**happy dance**happy dance**happy dance**happy dance*
     
  8. carmenco7677

    carmenco7677 New Member

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    I agree, they should replace it if the software corrupts the phone. Thankfully I'm still in my 1 year warranty! Still waiting for my update.

    Sent from my ADR6300 using DroidForums
     
  9. carmenco7677

    carmenco7677 New Member

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    Maybe that is why they haven't sent out my update? Wonder if they put a hold on it.

    Sent from my ADR6300 using DroidForums
     
  10. siggers

    siggers New Member

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    Thank you. I wasted an hour of my life with Verizon customer support, reset my wife's phone, and got the final solution of buy a new phone. dancedroid
     
  11. supfool

    supfool New Member

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    I just did this and it worked!! Thank You Thank You Thank You!!!

    BTW...Thank You,
    supfool
     
  12. rkinslow

    rkinslow New Member

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    I began experiencing issues with my Droid Incredible shortly after installing update 2.3.4, including the "low disc space" error message that has been mentioned several times.

    I did a reset of my phone, which cured the "low disc space" error, but then I realized I was unable to receive text messages, although I was able to send them.

    I tried the fix that the above poster mentioned, and it worked.

    Just to give a bit more detail, after checking the box, and going to the website, the download will complete in your notifications drop down status bar.

    When it is done, click it to install, and it will say "Hotfix NV item reset it complete and you are able to receive messages now"

    About 5 minutes later, all my texts came in.

    Thanks for the help crazycatlady2352!
     
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