Not receiving messages, but able to send??

Discussion in 'Droid Incredible Tech Support' started by dreamtomorrow, Sep 9, 2011.

  1. dreamtomorrow

    dreamtomorrow New Member

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    I emailed HTC and this is what they said: "We would be happy to assist you with any issues you are experiencing with not being able to receive messages. You have emailed our Customer Care department, and while we can assist you with repair services, our Technical Support department may be able to resolve your issue. If you would like a Technical Support representative to troubleshoot your device via email, please visit our website at HTC Mobile Phones - Customer Service - E-mail Support. In the "Inquiry Type" drop down box, be sure to choose "Product Inquiry." You can also reach our Technical Support Department by calling 1.866.449.8358.

    If your issue cannot be resolved with Technical Support, you can call our authorized service agent, Personal Communications Devices (PCD) to set up a return merchandise authorization to have your device repaired. Warranty coverage will depend on a diagnosis by a certified technician. Please have your Incredible's serial number ready, and contact PCD at 1.800.229.1235 for service options."

    Hmm. I don't think it should depend on the warranty since they're the ones who messed up my phone, not me.
     
  2. dreamtomorrow

    dreamtomorrow New Member

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    They also said this just now: "Thank you for your reply concerning the issue you are having with the text messages since you received the over the air update. I am sorry to hear that the factory data reset did not resolve the issue. Currently, this issue is under investigation. I would like to gather more information so HTC can further investigate this concern to determine the causes.

    How would you describe your SMS use (text messaging) Would you describe it is little, moderate, or heavy (20 or more SMS messages) a day?

    Do you use or have you used a third party messaging application? If so, what is the application, and does it work properly?

    How much free space is on your device? You can locate the available storage under: home> menu> settings> SD & Storage: verify the internal storage space available"
     
  3. matt91turbo

    matt91turbo New Member

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    I also emailed HTC, so we will see what they say...
     
  4. RottnDogue

    RottnDogue New Member

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    Droid Incredible.

    Same problem here. I could send text messages but I was not receiving them, unless I sent them to myself. I called Verizon spent 2 + hours doing master reset and trying various other things only to still have same issue and my phone reset.

    So the rep put my service on another phone (a test phone) and it worked flawlessly. So he stated it must be my phone, when I asked how that could be he asked if I got the Gingerbread update. I had this past Saturday, but I've gotten text messages since then. He couldn't explain it but said it probably had something to do with the 2.3.4 update and that it was a software issue with my phone. He is going to send me a new phone overnight I should get it Thursday.

    He tried to sell me the Bionic, but I don't want that crap I will wait until something comes out that blows me away... maybe the Vigor.
     
  5. blondie1483

    blondie1483 New Member

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    SAME exact thing happening to me right now. Got the 2.3.4 update a few days ago; had a serious memory issue, and now i cannot receive any text messages (but i can send them). UGH. I also have the Incred..
     
  6. pinacocacola

    pinacocacola New Member

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    Same problem, not receiving texts, but can sent, update 2.3.4

    This is my wife's phone droid incredible, but exact same problem.

    verizon said they would replace it since it was 1 year under purchase, but noticed the cracked screen (cracked screen or no, messages should work!!!) and said that we would be assesed the damage fee, and most likely have to buy a new one.

    Verizon is a joke, they know about this, so does HTC. They want to stall, or in verizons case, want you to buy a new phone. And what did they suggest? and iphone 4. And of course my wife would do anything to get out of her cracked screen.

    Now what? I am going to attempt a root.
     
  7. DMK23

    DMK23 New Member

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    Same problem here. Can send, but can't receive. Worked for a while after the upgrade, but then I got that "low phone storage" thing too and can't receive any texts. Took it to Verizon - they did a total reboot, but still can't receive messages. Got rid of the "low phone storage" message, though. Yippee. Not. I have the incredible, and I'll be dammed if they think I'll be purchasing a new phone. This one is less than a year old. Hope they fix it soon... Sounds like Verizon and HTC might have a conspiracy going.
     
  8. enlightened

    enlightened Super Moderator

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    If it's less than a year old then you're covered under warranty. Call VZW- don't go into a store- and they should agree to send you out another one at no charge.
     
  9. DMK23

    DMK23 New Member

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    Thanks, Enlightened.

    BTW, check your voicemail - I just found 14 - even though my icon said I had no new messages... another problem with the download. Called HTC, they said they are working on a fix for the texting - but no ETA yet.
     
  10. supfool

    supfool New Member

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    I have been dealing with the same issue as everyone else here, what a bunch of crap. Here is what I posted just a little bit ago, before searching the forums...sorry. http://www.droidforums.net/forum/tech-issues-bug-reports-suggestions/171791-my-incredible-not-so-incredible-anymore.html

    A
    nyway I'm getting the same responses from Verizon and HTC. As someone else mentioned, warranty or not how is it my fault that an update you sent out jacked my phone up?!?! Why should I have to invest in a new phone when mine was working perfectly fine until your update came through? I've been calm for two weeks now over this, it might be time to become an eThug and start sending them all kinds of hate mail....gangsta style!!

    Thanks,
    supfool
     
  11. DMK23

    DMK23 New Member

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    Just a follow up - went to Verizon store, just for fun, you know, because I have two hours to kill while they figure this out. I did not mention anything about tons of other droid/verizon customers out here who are having the same problem. Wanted to see what they came up with. My store had to call Tech Support. They said it was a "back end" problem and tried for a while to fix it. Finally, they ran a "ticket" which means that they check the local area to see if there is a general problem with Verizon's service. Well, duh, obviously there is not a general problem - I am the only person in the entire area that can't text, so that means it's the service area??? Rocket scientists! Told me if I still can't text by tomorrow, they will order me a new phone... not sure if it will fix the problem, because won't it have the same software??? It sounded to me like Tech support both locally in my store and the tech support she called at Verizon, wherever they are, know nothing about the problem that we all are having.

    My suggestion would be to go to your local Verizon store ask them to try to fix it, and if they can't, then get a new phone - but don't pay for it. Talk to a manager, and tell them they need to remedy the problem immediately. None of us should be paying for new phones, and they should be crediting our bills since we are paying for a service and they are not providing it.

    I will let you know if I actually get a new phone. And if it works!
     
  12. bg138287

    bg138287 New Member

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    Same problem. I went into my local Verizon store about it, and they did literally nothing for me. Told me straight up there was nothing they could do for me. I replied with, I'm paying for a service that I'm not receiving. So they gave me a $10 credit on next month's bill. And I have now vowed to never set foot in a Verizon store again.
     
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