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Not receiving messages, but able to send??

Discussion in 'Droid Incredible Tech Support' started by dreamtomorrow, Sep 9, 2011.

  1. dreamtomorrow
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    dreamtomorrow New Member

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    So I received the update and it was messing up my phone along with not receiving text messages then I wiped my phone and activated it and tested the messages...no go. What could be causing this? I really would like it fixed :-( I downloaded Handcent and goSMS and textplus-none of them receive sms. Haven't tested MMS though. I CAN send people messages though. Thanks for feedback
  2. sfigueroa
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    sfigueroa New Member

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    Having the same problem with my inc ever since the 2.3.4 update. Anyone know how to fix this?
  3. dreamtomorrow
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    dreamtomorrow New Member

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    Have you contacted Verizon? I'm with pageplus (a small company of theirs) and I'm afraid they won't help me since I'm not really Verizon customer
  4. sfigueroa
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    sfigueroa New Member

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    I went into a local store today and the reply I got was buy a new phone.
  5. dreamtomorrow
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    dreamtomorrow New Member

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    :-O you're kidding. That's ridiculous. It was working fine until the update sooooo you'd think they could undo it. Grrrr. So frustrating. What are you going to do? Do you think rooting will help? :-(
  6. sfigueroa
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    sfigueroa New Member

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    They said they can't undo any update from 2.3 the rep said to try rooting but honestly i don't think he knew what rooting is. But rooting is what I will try. If that doesn't work probably will end up buying the bionic
  7. dreamtomorrow
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    dreamtomorrow New Member

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    I think the highest version unrevoked supports is version 2.2, which is what the inc used to be
  8. sfigueroa
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    sfigueroa New Member

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    So i spent alot of time talking to htc and verizon with no solution. So i got the bionic and love it!

    Sent from my DROID BIONIC using DroidForums
  9. dreamtomorrow
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    dreamtomorrow New Member

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    Yea, I got no solution either! But can't upgrade, so will probably get the Eris. The newer phones seem rather bulky. I guess that's the price to pay for a bigger screen. Glad you're happy with the bionic though!!dancedroid
  10. ivegotsunshine
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    ivegotsunshine New Member

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    This exact same thing happened to me right after I did the upgrade! I am waiting the 3-5 days for them to troubleshoot but if they don't figure it out I really don't feel like I should have to purchase a new phone! It was working just perfectly before I allowed the upgrade :eek:(
  11. dreamtomorrow
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    dreamtomorrow New Member

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    Well I switched my number to my old phone I had and messages go through to it, so it's not a network issue, it's a phone/update issue. I've heard (not confirmed though) that HTC is going to release a bug fix sometime, hopefully soon, to straighten out the problem. I emailed HTC, haven't heard back yet but I hope this is true because there is no excuse for them ruining a perfectly functional phone. I'm glad I'm not the only one experiencing problems
  12. matt91turbo
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    matt91turbo New Member

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    My wife is having the same problem. I'm not sure if this is related, but she was also seeing the message for low internal disk space the past few days. I tried doing a factory reset and talked with Verizon, but their only suggestion was to get a new phone! It doesn't appear that there is a root method for 2.3 yet from what I can tell. Otherwise I'd root it and try a custom ROM.
  13. dreamtomorrow
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    dreamtomorrow New Member

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    I emailed HTC and this is what they said: "We would be happy to assist you with any issues you are experiencing with not being able to receive messages. You have emailed our Customer Care department, and while we can assist you with repair services, our Technical Support department may be able to resolve your issue. If you would like a Technical Support representative to troubleshoot your device via email, please visit our website at HTC Mobile Phones - Customer Service - E-mail Support. In the "Inquiry Type" drop down box, be sure to choose "Product Inquiry." You can also reach our Technical Support Department by calling 1.866.449.8358.

    If your issue cannot be resolved with Technical Support, you can call our authorized service agent, Personal Communications Devices (PCD) to set up a return merchandise authorization to have your device repaired. Warranty coverage will depend on a diagnosis by a certified technician. Please have your Incredible's serial number ready, and contact PCD at 1.800.229.1235 for service options."

    Hmm. I don't think it should depend on the warranty since they're the ones who messed up my phone, not me.
  14. dreamtomorrow
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    dreamtomorrow New Member

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    They also said this just now: "Thank you for your reply concerning the issue you are having with the text messages since you received the over the air update. I am sorry to hear that the factory data reset did not resolve the issue. Currently, this issue is under investigation. I would like to gather more information so HTC can further investigate this concern to determine the causes.

    How would you describe your SMS use (text messaging) Would you describe it is little, moderate, or heavy (20 or more SMS messages) a day?

    Do you use or have you used a third party messaging application? If so, what is the application, and does it work properly?

    How much free space is on your device? You can locate the available storage under: home> menu> settings> SD & Storage: verify the internal storage space available"
  15. matt91turbo
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    matt91turbo New Member

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    I also emailed HTC, so we will see what they say...
  16. RottnDogue
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    RottnDogue New Member

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    Droid Incredible.

    Same problem here. I could send text messages but I was not receiving them, unless I sent them to myself. I called Verizon spent 2 + hours doing master reset and trying various other things only to still have same issue and my phone reset.

    So the rep put my service on another phone (a test phone) and it worked flawlessly. So he stated it must be my phone, when I asked how that could be he asked if I got the Gingerbread update. I had this past Saturday, but I've gotten text messages since then. He couldn't explain it but said it probably had something to do with the 2.3.4 update and that it was a software issue with my phone. He is going to send me a new phone overnight I should get it Thursday.

    He tried to sell me the Bionic, but I don't want that crap I will wait until something comes out that blows me away... maybe the Vigor.
  17. blondie1483
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    blondie1483 New Member

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    SAME exact thing happening to me right now. Got the 2.3.4 update a few days ago; had a serious memory issue, and now i cannot receive any text messages (but i can send them). UGH. I also have the Incred..
  18. pinacocacola
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    pinacocacola New Member

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    Same problem, not receiving texts, but can sent, update 2.3.4

    This is my wife's phone droid incredible, but exact same problem.

    verizon said they would replace it since it was 1 year under purchase, but noticed the cracked screen (cracked screen or no, messages should work!!!) and said that we would be assesed the damage fee, and most likely have to buy a new one.

    Verizon is a joke, they know about this, so does HTC. They want to stall, or in verizons case, want you to buy a new phone. And what did they suggest? and iphone 4. And of course my wife would do anything to get out of her cracked screen.

    Now what? I am going to attempt a root.
  19. DMK23
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    DMK23 New Member

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    Same problem here. Can send, but can't receive. Worked for a while after the upgrade, but then I got that "low phone storage" thing too and can't receive any texts. Took it to Verizon - they did a total reboot, but still can't receive messages. Got rid of the "low phone storage" message, though. Yippee. Not. I have the incredible, and I'll be dammed if they think I'll be purchasing a new phone. This one is less than a year old. Hope they fix it soon... Sounds like Verizon and HTC might have a conspiracy going.
  20. enlightened
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    enlightened Super Moderator

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    If it's less than a year old then you're covered under warranty. Call VZW- don't go into a store- and they should agree to send you out another one at no charge.
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