not compatible due to the carrier firmware package on that particular SKU

Discussion in 'General Discussions' started by Sands Jason, Mar 26, 2020.

  1. Sands Jason

    Sands Jason New Member

    Mar 26, 2020
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    Current Phone Model:
    Galaxy S9+
    Hello all.

    Model: SM-G965U Verizon (default time unlocked by Verizon)
    Hardware version: REV1.1
    FCC ID: A3LSMG965U
    SERIAL: RF8KC...
    Phone status: Official
    Android Version: 10
    Baseband version: G965USQU7DTA8
    Kernel version: 4.9.186
    Build number: QP1A.190711.020.G965USQU7DTA8
    Service provider SW ver: SAOMC_SM-G965U_OYN_VZW_QQ_0008_4559465250413098

    I am attempting to move from Verizon to Visible (a Verizon subsidiary). My IMEI did not check as compatible with Visible and this is what the level three rep replied with:

    "I did some digging and it looks like we have compatibility with*most*Galaxy S9+s. I double checked your IMEI and it is not compatible due to the carrier firmware package on that particular SKU, apologies about that!" :End Quote

    [1] What is the suggested solution to change to a carrier firmware package that will work?
    [1a] I believe you change this with Odin?
    [1b] The Samsung Unlocked version does not work with Visible.
    [2] Will it require to setup the phone again?
    [3] Will Samsung Pay / Secure Folder still work?

    UPDATE: I have data and mobile hotspot working with my S9+, but still no phone calls or texts. Keep that in mind if you need an unlimited device for data.