No Sound from External Speaker

Discussion in 'Droid RAZR MAXX' started by tz34mb, Feb 28, 2012.

  1. stumbleflyx
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    stumbleflyx New Member

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    What worries me is that if they are all delicate and one wrong move and they lose contact or blow because of overdriven signal, it would suck to have that keep happening. I just reread your post it makes sence. I guess what im thinking is how easily do they become intermittent?
    Last edited: May 7, 2012
  2. stumbleflyx
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    stumbleflyx New Member

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    Anyhow thanks droids for your prompt replies , i now don't feel as crazy as they made me feel in the store yesterday trying to talk to the reps about this issue, at least i know i was not the only one who noticed this speaker issue, it would b cool if moto would team up with a respectable speaker manufacturer like JBL or Bang and Olfsen to get their sounds correct even if it is on a microscopic level no matter how trivial they deem that issue to be for some it is a small feature but a feature you should not ignore nevertheless
  3. vcstar5
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    vcstar5 New Member

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    Called Verizon with same problem. Was transferred to teir 2 technical support. The rep was very nice although he has never heard of this complaint or problem! I directed him to the droid forum so he could read that it is a real proplem. If all of us are calling Verizon and complaining about this problem, why do they claim that no one has complained about this issue? If we are all returning our phones for replacements for this issue you would think that they would have record of it.
  4. stumbleflyx
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    stumbleflyx New Member

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    I don't know how or when they decide to make something a"known issue" but it sure was infuriating to have all three of them say "i don't. Hear anything " including the manager. I just wanted them to say yes i hear it crackle and pop and they wouldn't say it , like i was a jerk for bringing it up. Then i found this thread and a few others on the net.
  5. vcstar5
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    vcstar5 New Member

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    Received my "new" refurbed maxx yesterday. Only have five days to check it out and return my old one! I should know better than to purchase a new tech device right when it comes out.
  6. stumbleflyx
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    stumbleflyx New Member

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    Dude! That sucks- it makes you wonder about these things - im thinking about a rezound but the Maxx has a lot of positive advantages for my power usage and big hands - i guess we cant have our cake and eat it too yet - faulty speakers -
  7. qexter
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    qexter New Member

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    Same issue here with my Razr MAXX. Speaker just stops working. If I touch or press the speaker area right around the speaker opening it will come back, some times for a few minutes, sometimes just until I stop pressing. Called Verizon, went through troubleshooting (after saying 10 times "no not pressing the speaker icon, pressing the *speaker*), they are sending me a new (refurb?) phone.

    Their policy is a little scary though. If they find any hardware damage (e.g. dropped) or evidence of water damage, they can charge $300. Maybe just a scare tactic? Has anyone been charged this replacement fee?
  8. TisMyDroid
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    TisMyDroid New Member

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    This has been reported on other razr's and the problem was due to a piece of lint or dust in the speaker jack. Sounds like it may also be the problem with your speaker. The fix is to very delicately remove the interfering lint or dust. People, including SallyC, have posted successful ways of doing that. It may be with trying to fix, especially if you have had good luck with your razr... because they are going to send you a used refurbished (CLNR) phone that may have someone else's problems. Worth a thought!

    Sent from my DROID RAZR Maxx using Droid Forums
  9. qexter
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    qexter New Member

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    Nope, this is a different issue, very well explained earlier in this thread by FoxKAT:

    http://www.droidforums.net/forum/droid-razr-maxx/200433-no-sound-external-speaker-4.html

    There are 2 options to fix it, either take your phone apart and come up with a way to keep pressure on the speaker, or return it to Verizon and get a replacement.
  10. TisMyDroid
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    TisMyDroid New Member

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    Oops, I forgot about that problem. I wasn't paying attention to what I was reading and was thinking the headset problem not the speaker problem. And FoxKat knows what he's talking about so very happy you got accurate helpful advice.

    Sent from my DROID RAZR Maxx using Droid Forums
  11. mooch91
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    mooch91 New Member

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    Add me to the list of an external speaker failure.

    I've got to say, finding this thread is making me really upset about my Maxx purchase too...

    I'm on my second phone now, the first one had the external speaker (ringer and speakerphone) stop working right at the three-week point. Pushing on the case around the speaker would get it to come back temporarily. Verizon exchanged me for a new one (not refurb because I complained), but seeing this thread leads me to believe that this has the potential to be more problematic than just a couple of chance failures.

    I really need this phone to last me a couple of years...
    Last edited: Jun 20, 2012
  12. MrGibbins
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    MrGibbins New Member

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    Well after switching my first Maxx out for this problem I haven't had it since. Just luck of the draw I guess. Bottom line, its a pretty big design flaw.

    Sent from my DROID RAZR using Tapatalk 2
  13. dblplay
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    dblplay New Member

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    My speaker went out today as well. Rubbed my finger over speaker and it began working again. Bought my Maxx at end of March.
    Last edited: Jun 20, 2012
  14. Crimson_Sky
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    Crimson_Sky New Member

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    Same Problem...Yeesh

    Looks like this is quite a trend with the Maxx. I purchased mine new in an upgrade about 3 months ago, just started having the speaker problems. Found this forum and used the "press and rub" method...sounds dirty but has been working for 20 mins so far. Shoddy design is what we are up against.

    -Crim
  15. mooch91
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    mooch91 New Member

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    Keep returning them under warranty. That's the only way moto and verizon will know.

    Maybe the refurbs get some more solid connections.
  16. taoman54
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    taoman54 New Member

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    I bought a refurb from eBay. Sound worked initially but then stopped altogether. Found this thread and tried pushing on speaker and sure enough it worked. As soon as I stopped pushing the sound would stop. Put it in a tight fitting case and it worked for about a week and then stopped working again although pushing on the speaker would still get it to work. Sent it in to Motorola for warranty repair (5 business day turnaround) and it's been stellar ever since. If you can't get it replaced by Verizon then Motorola will fix it for free (minus shipping) since it is still under 1-year hardware warranty.
    Last edited: Jul 2, 2012
  17. gamedog0425
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    gamedog0425 New Member

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    I had same problem it started yesterday looking at YouTube vids then it happened again today while trying to hear Pandora and I have had my phone since end of Feb and never had an issue since now I restarted up my phone and the sound came back
  18. tz34mb
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    tz34mb New Member

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    I have kept the same phone from the begining and at least twice a week I would have to press against the speaker to restore sound...however, since the ICS update a few weeks back, my speaker has not failed once.

    I understand that based on the evidence here, it looks to be a hardware problem, but it is very odd that my speaker would stop working multiple times a week, and since the update has been flawless???!!!

    Has anyone else noticed this, or is it just a coincidence??
  19. gamedog0425
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    gamedog0425 New Member

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  20. elton.sucek
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    elton.sucek New Member

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    It seems we have 2 kinds of problem.

    1- Speaker with bad contact (the pressing solves the problem for a time)
    2- Headphone jack or control (reboot solves the problem for a time)

    Mine is in the 2nd option, everytime I use my headphones i have this "no sound" problem, that is solved with a reboot or dozen 'connect and disconnect' headphones. I never tried this pressing the speaker...

    I feel really frustrated, because I use this phone as alarm to wake up (woke up late a few times already) and it seems even sending to the assistance will not really solve the problem.
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