No Sound from External Speaker

Discussion in 'Droid RAZR MAXX' started by tz34mb, Feb 28, 2012.

  1. erzebet
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    erzebet New Member

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    no such luck

    I ordered mine on the 16th, got it approximately 7 days later (can't remember the exact day) and I am also experiencing this issue. It actually started a couple days after I got the phone but I thought it was just some settings that needed to be changed. I normally keep my phone on silent so the speaker doesn't get very much use. This morning went to send a voice recording to my boyfriend and it wouldn't play, so I started up pandora. Nothing. I was listening to pandora all night at work and the speaker was working fine. I tried pressing on the back and the sound came on for about 30 seconds then went back off and I can't get it to come back no matter how much I press or rub. A case will not help this issue. I have had an Otterbox Defender on my phone from the very beginning. I love my phone so this has me quite down. It's good I caught it now tho, as I use my phone as my alarm clock and I have to work tonight.
  2. Tflad
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    Tflad New Member

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    Yesterday I noticed that my Droix Razr MAXX was not making sounds when I expected it to make sound (streaming audio). I got mine the week they were introduced (late Jan?) and have listened to it extensively. First noticed a problem when my wife called and said I didn't answer (speaker plays ringtone), then after watching Netflix with no problem, went to listen to audio-no sound! Looked here in the forum and saw this thread. Appears this is the case with mine. I have insurance (from owning my previous Blackberry) it is getting replaced, but this is definitely a problem that should not exist and that Motorola should address. My Razr has never been dropped, it is always in my pocket, in the car dock or on the nightstand.

    Advertising "gorilla glass" and kevlar would indicate that this phone can take heavy use, when in fact light use will also cause the problem.

    I love the android operating system and this phone for the size of the screen and its thin design. As retired Air Force, I have trusted Motorola for many years (their radios were demonstrated by throwing them across the flightline and immediately using them-they held up).

    The problem is exactly as the Moderator has described. I am not willing to break into the case and attempt fixing it-Motorola should do that.
  3. erzebet
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    erzebet New Member

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    please notify Verizon!

    I called and am getting a replacement. When I got thru to tech support I went straight into telling them exactly what is causing the problem. People have to realize they can't just say "my sound isn't working." A tech will troubleshoot and determine that it's a hardware issue and issue a replacement. The end. So how is it that people expect anyone to know WHY it's happening? I didn't even let they'll waste the time troubleshooting. I quickly explained the design flaw the people who have taken these phones apart have discovered and wasactually thanked by the tech. She literally thanked me for explaining it, said she's glad she got me, and has notified both Verizon and motorola that this is a widely known issue.
  4. dmwoods
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    dmwoods New Member

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    Last edited: Apr 19, 2012
  5. Floridared
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    Floridared New Member

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    Have the sound problem with external speaker. Took it to store today and of coarse it worked as soon as rep took phone out of case. :icon_evil: but once I got home and tried to use speaker phone; no go. Now after reading forum I tried deleting all apps involved with sound and still nothing. But then I got to this post that talked about rubbing finger just below speaker and voila speaker worked instantly. Has quit working since and I have taken out of case and rubbed again and instant fix. So must be a hardware issue for sure.
  6. dmwoods
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    dmwoods New Member

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    have you tried the app above:
  7. enigmacrk
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    enigmacrk New Member

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    The easy way to fix this problem is to tap on the back of the phone by the speaker.

    Seriously ive had mine since they came out and i use headphones a lot in my max and recently i noticed the speakers would stop working and if i tapped on the back of the phone they would start working again. I can only guess that if you use headphones something in the contact that reg if headphones are pluggged in or not doesnt release and the tap fixed is. Give it a try i bet it works for most issues like this.. unless its damaged.
  8. dmwoods
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    dmwoods New Member

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    I'll try it out. I never noticed it until it cut out while I was on a phone call.
  9. vcstar5
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    vcstar5 New Member

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    Hello, I am having the same problem. Were you past your 14 days and they are still sending you a new phone? Just curious.
  10. tz34mb
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    tz34mb New Member

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    Enigmmacrk, that is an interesting point. I use my headphone almost daily for listening to music through my Maxx at the gym and there have been times where I have had the no sound issue afterwards. Of course, now i know that pressing or tapping underneath the speaker corrects this. A slight nuissance yes, but for everything else i love about this phone, i can deal with it.

    This thread has come along way since my first post (I was convinced it was software, LOL!) and am greatful for the collective input that debunked this issue to the root cause!! This fourm is a fantastic tool! :biggrin:
  11. enigmacrk
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    enigmacrk New Member

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    No sound fix

    Glad to hear it worked.
  12. aaronms73
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    aaronms73 New Member

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    Phone #4, second one to have this problem.

    I'm currently on my 4th Razr Maxx. The first one had this very problem. The external speaker stopped working, or would intermittantly turn on or off. I went through the whole troubleshooting process with the Verizon tech, rebooting, safe mode, etc., nothing fixed it. So they sent me a new one.

    Phone #2, the first day out of the box, the main mic wouldn't work as no one could hear me talk.
    Phone #3, I couldn't even activate as the mechanism that "clicks" when you insert the SIM card wouldn't work.
    Phone #4, (current phone) having same problems as my first one.

    I am going to try the trick of pressing on the back of the phone to see if that fixes it. Besides this sound issue, I really love this phone. However, I use it as my work phone and when I am on call, I need to be able to hear it ring or hear the notification sound when I get a text.

    I'm with Verizon. Is there some point where you can tell them enough is enough, and demand a different phone completely? Or am I stuck with defective replacements until Motorola can come up with a better design?
  13. enigmacrk
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    enigmacrk New Member

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    U may have two options be really nice to the reps is step 1. step 2. is they are pushing upgrades so u may be able to call in and get a new phone as replacement however u will have to pay 2 yr pricing or if youve had a number of replacements u may be able to do alt replacement prolly a bionic but it would be a refurb but itll be free but no promises.
  14. stumbleflyx
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    stumbleflyx New Member

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    I got a razr maxx 14 days ago and noticed the speaker buzzing like it was blown, when i use it on speakerphone. Took it to verizon store day 14 after my purchase and they stared at me saying thats just how they are. I do Audio Video work professionally and the speaker is not right! They refusdd my worry free replacement and told me to kick rocks, i was like "whoa" did that really just happen? And i found this thread. It took me a few hours to cool off. Any suggestions? My speaker sounds really not good I had them sample it against a workers phone and his speaker soundd better! They still told me mine was fine although i could hear the differance their ears aren't trainefs mine are - they still told me i was crazy and that there were no speaker issues with the razr maxx- !WOW!!!
  15. stumbleflyx
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    stumbleflyx New Member

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    Bump - anyone, just wondering if this should be a dealbreaker - love everything else about phone - its awesome but speakerphone is a snap crackle pop!
  16. MrGibbins
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    MrGibbins New Member

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    Have you tried customer support? Obviously there are many of us that have had this problem and switched out our phones. You just got unlucky and got a store full of jerks. Last time I was treated like that I called customer support and told them the issue and reported the store. Upon mentioning that I was still outside the store the CS rep had me go in and hand them the phone and he told them off. I would say call and let them know you tried in your 14 day but the store was not cooperative.

    Sent from my Transformer TF101 using Tapatalk 2
  17. stumbleflyx
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    stumbleflyx New Member

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    Thanks! Ya they can send me a new one, they extended me till thursday, im just wondering about if they are all going to be like that. Just very annoying, my girlfriend has galaxy s and her speakerphone is loud and clear- how could they make a defective speakerphone?
  18. MrGibbins
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    MrGibbins New Member

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    Its just a bad design on how the speaker connects. Its either this thread or another with pictures of the internals. Can't remember at the moment lol. If the contact is bad but not completely broken you will get noise. I'm on my second maxx as the first had a bad speaker. This one has been great.

    Sent from my Transformer TF101 using Tapatalk 2
  19. stumbleflyx
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    stumbleflyx New Member

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    Sweet! Well well see how it rolls out ill keep you posted
  20. FoxKat
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    FoxKat DF Super Moderator Staff Member Premium Member

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    Those were my pics. The contacts are simply spring loaded pressure contacts.



    Sent from my DROID RAZR using Tapatalk with speech to text translation. Please excuse any minor grammatical/punctuation/spelling errors.
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