No Sound from External Speaker

Discussion in 'Droid RAZR MAXX' started by tz34mb, Feb 28, 2012.

  1. weatherlover1

    weatherlover1 Member

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    I had my Maxx for almost two week and the external sound stopped working. I went so far to do a factory reset which did not help. I called and had a new phone coming and then my battery died two days later(started to heat up and not hold a charge). Weirdest thing. Getting my replacement tomorrow.
     
  2. ddraper

    ddraper New Member

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    Mine eventually quit working completely. I performed a factory reset and that did no good. I had to get a replacement.

    It really irks me that I bought a brand new phone and it had problems when it was less than a week old. I returned it when it was less than 14 days old and Verizon gives me a refurb. That is just plain wrong and I thinking of filing a complaint with the state Attorney Generals office.
     
  3. weatherlover1

    weatherlover1 Member

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    Being it was with in the 14 days they should have given you a new one, once the 14 days are past then they could go refurb. Is your refurb phone working okay at least?
     
  4. ddraper

    ddraper New Member

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    New phone works fine and you can't tell it from new however it did have a "factory new refurb" sticker on it. I went to the Verizon Store in the next town over and they did not give me one that day but instead said they had to ship me one. Two days later Fedex delivered the phone and it was a refurb.
     
  5. MrGibbins

    MrGibbins Member

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    Wonderful. Upgraded and ordered the maxx on the 1st received it on the 12th and as of yesterday I started having this sound issue. So even if I go in today which is still within 14 days I will end up with a refurbished phone. Really getting frustrated with all these lemon phones. Its definitely hardware as the trick with pressing on the top of the Kevlar back brings the sound back.

    Sent from my Transformer TF101 using Tapatalk
     
  6. weatherlover1

    weatherlover1 Member

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    Ugh I do not want to hear this.. I really hope this is not going to be a big problem. If this happens again to me I am going to be very unhappy..
     
  7. tz34mb

    tz34mb New Member

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    Great find Edoublep!

    Mine stopped working again last week...I tried safemode, factory reset and still did not work. Then the sound came back by itself. Yesterday it stopped working again and did as you advised near the speaker, and now it is working fine.

    I am not surious to see how often this happens and if it starts happening with more RAZRs....
     
  8. ASaint

    ASaint New Member

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    Hey All...
    Edoublep is on to something....
    I've had this problem for the last couple days and even took it to a verizon store.
    They had no idea what was causing this and was about to order another phone when the speaker started working.
    It just happened again today and I tried Edoublep's suggestion and it worked.
    There is a short in the Razr Maxx case. This is not a sofware/app problem.
    Hope this helps.....
     
  9. MrGibbins

    MrGibbins Member

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    So its a short huh? Well I went in today and ordered a replacement. I'm told it will be a new phone and not a refurbished phone (still within my 14 day period). Guess this means the replacement will end up doing the same thing. Maybe getting a case for the phone will help prevent that area from vetting pressed on and causing the speaker to short.

    Sent from my Transformer TF101 using Tapatalk
     
  10. weatherlover1

    weatherlover1 Member

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    I had a case on mine and it still did it. Two days later my battery failed. Hope this is not going to repeat itself.

    Sent from my DROID RAZR using DroidForums
     
  11. MrGibbins

    MrGibbins Member

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    Oh good to know. Thanks for saving me from wasting time and money by getting a case.

    Sent from my Transformer TF101 using Tapatalk
     
  12. edoublep

    edoublep New Member

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    so it looks like the case pressing 'fix' isn't permanent. Its hapenningto me about once a day I noticed that this phone has quite a powerful vibrate feature. I'm going to disable vibrate and see what happens. I honestly am considering taking this thng apart :) and poking arrround. I LOVE this phone other than the sound issue and Verizon's curret LTE offerings aren't impressive.

    Keep y'all posted!
     
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