No network sometimes after Dec.16th update.

Discussion in 'Droid RAZR Support' started by droidbionicmaster, Jan 13, 2012.

  1. droidbionicmaster

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    After the new ota version .748 my phone sometimes wont pick a network after calls. I have to toggle into airplane. Anyone having this issues or suggestions i already got a new sim card. So that's ruled out.
    Sent from my DROID RAZR using DroidForums
     
  2. VA_siCkBoy

    VA_siCkBoy New Member

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    Mine has been acting very strange after the upgrade also....only when using the phone.
    I've just noticed that when using the phone, it is not using 4g or 3g service. I'm really confused.
     
  3. smalltowngirl13

    smalltowngirl13 Administrator
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    I have had this issue as well...I had no data drops prior to the update and now it happens at least daily...

    ~to powerful to fall into the wrong hands~
     
  4. VA_siCkBoy

    VA_siCkBoy New Member

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    I just got off the phone with Verizon customer service. He told me many people have had problems since the last software update (mine was on Dec. 23).....I had to do a factory reset to correct the problem. Hopefully this works.
     
  5. mleber

    mleber Member

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    Don't do it! I did there same thing per tech support. It doesn't matter. Same problem. Got a new razr, it was great until it pushed the same update. I am 100% convinced it was that update to version .948. The new phone was fine before I took the update. I took the update because it was nagging me every 30 minutes to do so. after that my same problem started all over again. no data conectivity, the phone gets confused when going in and out of 3g and 4 g.

    Sent from my DROID RAZR using DroidForums
     
  6. droidbionicmaster

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    Thanks guys. Its weird like after i make a call and need to make another it says no network available on emergency calls are available

    Sent from my DROID RAZR using DroidForums
     
  7. mleber

    mleber Member

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    same error for me with my razr, got a new one, pushed me the .948 update and now new phone doing the same thing original razr did after same update. I am convinced it is the update and I still have time to return this phone to try something else. Wish I knew what that was.
     
  8. VA_siCkBoy

    VA_siCkBoy New Member

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    Too late...I already did the reset. You're right....I am still noticing the same problems.
    They are trying to tell me it's my phone but the phone was perfect until the upgrade!

    They need to do something to correct this.
     
  9. mleber

    mleber Member

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    My company has a corporate account so I spoke with our account manager. She had me on hold for a while then came back and told me it's a known issue with the RAZRs but suggested I try a new one to see if any better. Got the new one this week, first day it was awesome, just like it was when I got the first one. The next morning I woke up telling me to update, at some point in the day I took the update because it kept nagging me to do so. I figured I have to take it sometime so I may as well take it while I still have time to return it. The day I took the update the same issues started all over. So, there is no doubt in my mind it's the update. The phone goes from rev .944 to .948 and then the troubles begin. The question is, do we live with it or return it for another model. I have been on the Nexus forums and while they have their share of problems, I don't see this issue. Now I am seeing a RAZR MAXX coming out, looks like the same thing with a thicker battery, I have to imagine it has the same problem.

    I am going to reach out to the account rep again Monday and ask her if she can find anything out about the timing of the fix. If I learn anything, I will post it. I just loved this phone until the update came along.

    Good luck to you.
     
  10. VA_siCkBoy

    VA_siCkBoy New Member

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    So did I....best phone I've ever had. I really hope they can find a fix.
     
  11. mleber

    mleber Member

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    Sorry, I said update was .948 it's .748. I just found a place on the motorola site and posted the question right to them, I will let you know if they respond:

    Hello:
    The phone out of the box was great, then it pushed an update to system version 6.11.748xt912. Since then I am losing constant voice and data connectivity. This is my second RAZR and the same issue has happened with both phones. The RAZR forums are buzzing with this complaint. Verizon says it's a known Motorola issue. Can you confirm this is an issue you know about and can you tell me how quickly you will have a fix? I am trying to decide if I am going to move to another 4g phone model because of this. This phone has become nearly unusable once I go in an out of 4g territory. It won't let me make phone calls, use the speech to text function or use any data.
    The phone was fine before th .748 update was pushed OTA. Please advise as to what Motorola is doing to correct the issue and when we can expect the fix. Thank you.
     
  12. droidbionicmaster

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    Thanks that was a big helping. Now i know im not alone.

    Sent from my DROID RAZR using DroidForums
     
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