NO NETWORK CONNECTION AFTER FACTORY RESERT

Discussion in 'Android General Discussions' started by gphofuetsile, Jul 7, 2015.

  1. gphofuetsile

    gphofuetsile New Member

    Joined:
    Jul 7, 2015
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Ratings:
    +0
    Current Phone Model:
    Sumsung S5
    My name is g Phofuetsile, I am in Botswana, I bought my sumsung S5 in Dubai, it worked for a week in Botswana, then it gave me a problem in answering, I did factory resert, after reserting the phone is not connecting to network, I took it to sumsung office help me they failed, anybody to help me pls, now I am not using it because it cant connect to network.
     
  2. Jeffrey

    Jeffrey Premium Member
    Premium Member

    Joined:
    Jan 30, 2012
    Messages:
    6,678
    Likes Received:
    3,546
    Trophy Points:
    1,578
    Location:
    Thailand
    Ratings:
    +4,034
    Current Phone Model:
    iPhone 7 Plus JB
    Welcome to the Forum @gphofuetsile When you say it's not connecting to the Network, I assume it's the carrier data network. Is it connecting to WIFI?

    Have you tried removing the battery for 5 minutes? If not give it a shot and let us know if it resolves your problem.
     
    • Like Like x 1
  3. cr6

    cr6 Super Moderator
    Staff Member

    Joined:
    Apr 1, 2011
    Messages:
    8,371
    Likes Received:
    5,882
    Trophy Points:
    1,778
    Location:
    NW Rocky Mtn region
    Ratings:
    +6,713
    Current Phone Model:
    Galaxy S7 Edge
    Twitter:
    @dronewolfmedia
    Welcome to the forum@gphofuetsile ! Try what Jeffrey suggested and let us know if that resolved the problem. Did you purchase the phone new from your carrier, new from a store in Dubai, or was it purchased used ? If Jefferies suggestions don't help, you might take it into your carrier and have them give you a new SIM card. If that doesn't work, you may have to contact the person/store where you purchased it to see if they'll replace it. (Depending on how long it's been since you purchased it) I'm not sure of the return policies in other countries, but in the US, you typically have 2-4 weeks depending on the carrier or store where the device was purchased.
    Good luck!

    S5 tap'n
     
  4. gphofuetsile

    gphofuetsile New Member

    Joined:
    Jul 7, 2015
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Ratings:
    +0
    Current Phone Model:
    Sumsung S5
    It is connecting to WIFI, I removed the battery, still it does not connect to the net work, should I throw it away as Dubai is far now!
     
  5. Jeffrey

    Jeffrey Premium Member
    Premium Member

    Joined:
    Jan 30, 2012
    Messages:
    6,678
    Likes Received:
    3,546
    Trophy Points:
    1,578
    Location:
    Thailand
    Ratings:
    +4,034
    Current Phone Model:
    iPhone 7 Plus JB
    Have tried a new SIM card? Did you buy the phone new or used?
     
  6. UrbanBounca

    UrbanBounca Rescue Squad
    Staff Member Rescue Squad Premium Member

    Joined:
    Sep 25, 2010
    Messages:
    2,750
    Likes Received:
    200
    Trophy Points:
    143
    Location:
    Virginia
    Ratings:
    +241
    Are you using 3G or 4G? On 4G, it should register automatically. However, on 3G, you sometimes have to call a particular number for it be register back on the correct network. Also, keep in mind, if you're in a roaming area, it may not activate and register on the network at all. (For example, the network was available in Dubai, but now that you're in Botswana, you may be roaming.)
     
  7. Jeffrey

    Jeffrey Premium Member
    Premium Member

    Joined:
    Jan 30, 2012
    Messages:
    6,678
    Likes Received:
    3,546
    Trophy Points:
    1,578
    Location:
    Thailand
    Ratings:
    +4,034
    Current Phone Model:
    iPhone 7 Plus JB
    You may want to consider reinstalling the OS.