CurGeorge8
Member
- Joined
- Oct 17, 2011
- Messages
- 192
- Reaction score
- 4
This is what happens when a company starts laying off a significant portion of their workforce. The same amount of work is now being spread across a thinner workforce. Add to that employee morale that is probably in the crapper, which turns into a "I'll get to it when I do" type of attitude.
The support rep probably just didn't care about your problem, and wanted to end the call and move onto the next (most support reps have call time as a performance metric). The developers working on the actual update are probably overworked and burned out. The extra energy they used to put into getting projects done one time is going into updating their resume so they can get out before they're kicked out.
Moto seems like a sinking ship right now, which isn't what I expected nearly a year after the google buyout was announced. I was hopeful that google would help step up their game, bring some of their culture into moto. Instead, they've built a wall between the two companies (to placate their other android partners), and basically told moto they were only interested in their IP (patent portfolio).
The support rep probably just didn't care about your problem, and wanted to end the call and move onto the next (most support reps have call time as a performance metric). The developers working on the actual update are probably overworked and burned out. The extra energy they used to put into getting projects done one time is going into updating their resume so they can get out before they're kicked out.
Moto seems like a sinking ship right now, which isn't what I expected nearly a year after the google buyout was announced. I was hopeful that google would help step up their game, bring some of their culture into moto. Instead, they've built a wall between the two companies (to placate their other android partners), and basically told moto they were only interested in their IP (patent portfolio).