Solved No audio with incoming calls/text

Discussion in 'Samsung Galaxy S4' started by brucebanner77, Oct 24, 2015.

  1. brucebanner77

    brucebanner77 Member

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    Need a little help. My girlfriends has an S4 on Straight Talk running Android 5.0.1, all stock. When someone calls or TEXT, the phone will not ring. (The incoming call screen appears as it should). I've checked all of her sound settings, changed the ringtone and still no luck. I've done a battery pull, still no luck. I have a Moto Droid Maxx now, I used to have a S3, it's been a while since I've dealt with Samsung, so any advice is greatly appreciated. TIA

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  2. TisMyDroid

    TisMyDroid Super Moderator
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    It seems that you've already checked the obvious. From the phone app, check the call settings in there. Make sure that is not set to silent. Does she get any audio through the speakers? Is it possible the speakers don't work?

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  3. brucebanner77

    brucebanner77 Member

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    Did some googling and see this is not a new problem. Read a few forums. Went thru her apps and started deleting apps one by one while test calling. The culprit was a block call/sms app. Deleted it, did a test call and voilĂ !!! It works.

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  4. TisMyDroid

    TisMyDroid Super Moderator
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    Yay! Good investigative work, brucebanner77!

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  5. leeshor

    leeshor Gold Member

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    Good work, marked solved.
     
  6. brucebanner7701

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    I tried to mark it as problem solved, I couldn't find it. (using Tapatalk on a Droid Maxx)

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  7. leeshor

    leeshor Gold Member

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    Tapatalk has some limitations.
     
  8. Jeffrey

    Jeffrey Premium Member
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