No 3g connection on incredible.

Discussion in 'Droid Incredible Tech Support' started by sgc0286, Jan 1, 2011.

  1. sgc0286
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    sgc0286 New Member

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    I got a HTC incredible a couple of days ago. I set it up following all instructions and prompts, synced it with my google account..etc. The internet will not connect AT ALL unless Iam connected to my wireless internet connection. I have called verizon a couple of times but they have been unable to resolve the problem. I bought the phone on Amazon wireless and will be returning it. But I was hoping that someone else has had this problem and can help, before I have to send it back.
    Thanks.
  2. mwhartman
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    mwhartman Super Moderator/RS Premium Member

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    Have you tried the *228 option?
  3. sgc0286
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    sgc0286 New Member

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    Yeah, Ive done that a couple of times..
  4. mwhartman
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    mwhartman Super Moderator/RS Premium Member

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    Does it connect with 1G?
  5. sgc0286
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    sgc0286 New Member

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    Not sure how to tell...It wont connect to internet, email, market or anything without the being connected to my wifi.
  6. mwhartman
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    mwhartman Super Moderator/RS Premium Member

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    I wonder if you have a hardware issue. Have you tried a factory reset?
  7. sgc0286
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    sgc0286 New Member

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    Ya Ive tried that too, but during the setup when I have to link the google account it says no network connection and forced me to connect to wifi.
  8. mwhartman
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    mwhartman Super Moderator/RS Premium Member

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    It seems that there is a problem and you are not going to resolve so it is time to contact the folks at Amazon. Let us know what Amazon does for you, please.
  9. sgc0286
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    sgc0286 New Member

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    Ok thats what I figured. Thanks for the help. Ill let you know what happens.
  10. sgc0286
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    sgc0286 New Member

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    I called Amazon and told them about the problem and they are sending me a new phone with a shipping label to return the old one at no cost to me. The call only took about 2 minutes and they were great.
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