Nexus Backlash, DROID FTW

Discussion in 'Android Smart Phones' started by Flea506, Jan 13, 2010.

  1. Flea506
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    Flea506 New Member

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    so i stumbled across this reading the news headlines

    Google's Nexus One Backlash: Shoddy Service - DailyFinance

    :icon_ banana:DROID:icon_ banana:
  2. crspang
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    crspang New Member

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    If Google doesn't fix their issues quick it won't bode well for the Droid either. It doesn't sound like a problem that is exclusive to the N1.
  3. Flea506
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    Flea506 New Member

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    what makes you say that
  4. Aluminum21
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    Aluminum21 New Member

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    the way Google released the Nexus One was terrible, not surprised by all this



    long live the droid
  5. Guchi
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    Guchi New Member

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    google should have stuck with serving us ads and developing SOFTWARE
  6. Droidster163
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    Droidster163 New Member

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    how will this be bad for the droid?
  7. armeddroid
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    armeddroid New Member

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    whoa wont that affect all of us with the upcoming 2.1 update?
  8. armeddroid
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    armeddroid New Member

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  9. Flea506
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    Flea506 New Member

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    wow thats a bunch of bull dooky:icon_eek:
  10. Martin030908
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    Martin030908 DF Super Moderator

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  11. JhankG
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    JhankG New Member

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    It's a shame that this is happening. This was Google's chance to become a real competitor with Apple (as in producing and selling their own phone), but this will not help their cause.
  12. armeddroid
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    armeddroid New Member

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    lol yeah i know but even so....he can still provide some info. I did look phonescoop, engadget, gizmodo first...but no news on it. So....this was posted.
    ehhh. :eek:
  13. Martin030908
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    Martin030908 DF Super Moderator

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    Google's customer service is what's causing all this 'backlash'. There will always be problems with first generation business.... such as Google's step into the consumer market. The trick is to have to customer support available to handle these issues in a reasonable amount of time.
    The backlash is coming from consumers, who some, have waited in excess of a week to hear back from Google!
    I don't believe the backlash would be as strong if Google had put expanded customer service in place prior to the Nexus launch. i.e. Their is NO phone number to call and speak to a "Google Rep". Consumers need the chance to speak to someone to explain an issue, and have it resolved quickly.
    An E-mail is the only way to contact Google... and when it comes to a device as important as your phone, your means of contact, people don't have days to wait for a response to a problem.
  14. Martin030908
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    Martin030908 DF Super Moderator

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    Because the other sites aren't making it a point to bash Google. Just BGR.
    It sucks to have to pay an extra fee... but it's just Google recovering a subsidy given on a phone per an agreement with T-Mobile. Google is recouping the subsidy given for the device after you leave the contract with their partner.. So if you get a $500 device for $200, and then decide to cancel service but keep the phone you have to pay the other $300 because you're no longer in contract with them (or their partner) and therefor lose the subsidized price.
    Last edited: Jan 13, 2010
  15. JhankG
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    JhankG New Member

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    You don't think it's ridiculous to end up paying more for the ETF than what the phone actually cost for you to buy unsubsidized? I do, and I bet most other people do as well.