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Nexus Backlash, DROID FTW

Discussion in 'Android Smart Phones' started by Flea506, Jan 13, 2010.

  1. Flea506
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    Flea506 New Member

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  2. crspang
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    crspang New Member

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    If Google doesn't fix their issues quick it won't bode well for the Droid either. It doesn't sound like a problem that is exclusive to the N1.
  3. Flea506
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    Flea506 New Member

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    what makes you say that
  4. Aluminum21
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    Aluminum21 New Member

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    the way Google released the Nexus One was terrible, not surprised by all this



    long live the droid
  5. Guchi
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    Guchi New Member

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    google should have stuck with serving us ads and developing SOFTWARE
  6. Droidster163
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    Droidster163 New Member

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    how will this be bad for the droid?
  7. armeddroid
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    armeddroid New Member

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    whoa wont that affect all of us with the upcoming 2.1 update?
  8. armeddroid
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    armeddroid New Member

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  9. Flea506
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    Flea506 New Member

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    wow thats a bunch of bull dooky:icon_eek:
  10. Martin030908
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    Martin030908 Super Moderator

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  11. JhankG
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    JhankG New Member

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    It's a shame that this is happening. This was Google's chance to become a real competitor with Apple (as in producing and selling their own phone), but this will not help their cause.
  12. armeddroid
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    armeddroid New Member

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    lol yeah i know but even so....he can still provide some info. I did look phonescoop, engadget, gizmodo first...but no news on it. So....this was posted.
    ehhh. :eek:
  13. Martin030908
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    Martin030908 Super Moderator

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    Google's customer service is what's causing all this 'backlash'. There will always be problems with first generation business.... such as Google's step into the consumer market. The trick is to have to customer support available to handle these issues in a reasonable amount of time.
    The backlash is coming from consumers, who some, have waited in excess of a week to hear back from Google!
    I don't believe the backlash would be as strong if Google had put expanded customer service in place prior to the Nexus launch. i.e. Their is NO phone number to call and speak to a "Google Rep". Consumers need the chance to speak to someone to explain an issue, and have it resolved quickly.
    An E-mail is the only way to contact Google... and when it comes to a device as important as your phone, your means of contact, people don't have days to wait for a response to a problem.
  14. Martin030908
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    Martin030908 Super Moderator

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    Because the other sites aren't making it a point to bash Google. Just BGR.
    It sucks to have to pay an extra fee... but it's just Google recovering a subsidy given on a phone per an agreement with T-Mobile. Google is recouping the subsidy given for the device after you leave the contract with their partner.. So if you get a $500 device for $200, and then decide to cancel service but keep the phone you have to pay the other $300 because you're no longer in contract with them (or their partner) and therefor lose the subsidized price.
    Last edited: Jan 13, 2010
  15. JhankG
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    JhankG New Member

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    You don't think it's ridiculous to end up paying more for the ETF than what the phone actually cost for you to buy unsubsidized? I do, and I bet most other people do as well.
  16. cereal killer
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    cereal killer Administrator Staff Member

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    More than likely yes but to what extent is the question.

    There is no info that it's hardware/software/carrier related. Could be any combination of the 3 or just one.

    Until they nail it down who knows whats going to happen. They better hurry though. If something doesn't happen by the end of the week it will be a disaster for Google.
  17. jrocketdroid
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    jrocketdroid New Member

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    this is the classic case of jumping head first into a venture and not having the infrastructure ready at launch. It's almost like what Apple did when they decided they would play with Apple before testing their network to ensure reliable service. I don't think it will impact the Droid, but it is a shame that a good device like the N1 is getting hammered.

    As for BGR, they are all fanboies. I'm glad that people read their posts and realize that they are biased.

    Now..let's get Verizon/Google/Motorola to get on the same page and release an official 2.1 update...I'm ready!! woo hooo!!! :icon_ lala:
  18. Flea506
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    Flea506 New Member

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    agreed. how come they dident release it on verizion first something they new had a reliable network with more coverage
  19. Martin030908
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    Martin030908 Super Moderator

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    It's only for the first 120 days. After that Google doesn't charge that extra amount. My guess is it's in an effort to prevent people from buying the Nexus 1 and then selling them above the subsidized price. If you have to hold onto the phone for 4 months, it won't be worth the same money.
    Hypothetical: So if you want the device you could buy it off eBay from someone for say $400 (because they only paid $200 and will make $200) and save the hundred bucks because you didn't buy directly from Google.

    Google loses out.

    It looks like Google is ensuring that anyone who wants to purchase the Nexus HAS to go through Google. It's too dang expensive to buy the Nexus and break contract.
    Not saying this is the right decision on Google's part, but I can see maybe where they're coming from.

    What's crazy... I paid $200 for my Droid, and to cancel early I'd have to pay $350 with VZW. ETF's are meant to completely ravage the consumer. They're all crap.
  20. Anomander
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    Anomander New Member

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    Slight thread hijack, but Google should have had Customer Support support planned and ready to go at the launch. Another company that failed in this regard for me was Ebay. Long story short my Ebay account was closed by them since they believed it was affiliated with another bad account. Now I was ticked since I could not "talk" to someone but would get a form email on what was going on. At the time Ebay was big enough to have customer service support. Google I think is in the same position, you would have thought that if they themselves are offering a product such as the Nexus which is bound to have some issues and questions from the users then they should have beefed up their customer support when the phone launched. Hopefully for them it will not drive customers away, but I would not be surprised if it does. I know I have barely even thought about using Ebay since they closed my account and really no justification for it other then they "thought" it was linked to a fraudulent account.