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Discussion in 'New Member Introductions & Site Assistance' started by kwickline, Jul 8, 2012.

  1. kwickline

    kwickline New Member

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    Hello all,

    I am new to this forum. I am havint a problem with my Droid phone after doing an upgrade. I keep getting an error message: The application internet (process.com.android.browser) has stopped unexpectedly. Please try again.

    I don't know what to do. It has been this way for about a week now so would like to try to resolve it. I found this forum in my search for a solution.

    Thanks,
    Kenny
     
  2. JRParsons

    JRParsons Active Member

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    First go to settings/applications/all, find the browser, hit clear cache and clear data.
    If that doesn't work, then try a hard reset. (this will wipe the data off of your phone and reinstall all the system software.) you will have to set up your phone again, which is a pita, so hopefully the first thing works. Good luck
     
  3. JSM9872

    JSM9872 Super Moderator
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    Welcome to Droid Forums Kenny!! Sorry you are having issues but definitely try out JR's first suggestion and let us know how it goes :)
     
  4. 94lt1

    94lt1 Super Moderator
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    Hello and welcome to the droid forums :)

    DROID RAZR MAXXIMIZED!!!! PREPARE TO BE VANQUISHED!!!
     
  5. smalltowngirl13

    smalltowngirl13 Administrator
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    Hello and welcome to the forums Kenny...were you able to get your issue resolved?
     
  6. kwickline

    kwickline New Member

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    JR... Thanks for the information. At first, i was not sure how to follow the instructions. I tried clearing the caches and data but to no avail. I wasn't sure how to do a hard reset but found some help here: HTC Droid Incredible: Hard Reset I did that and it has fixed the problem. Thanks so much to everyone for your help and follow-ups. You have all been very kind.

    Kenny
     
  7. justin82

    justin82 Super Moderator
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    Welcome to forums

    Sent from my DROID BIONIC using Tapatalk 2
     
  8. JSM9872

    JSM9872 Super Moderator
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    Glad to hear it is working now Kenny!!
     
  9. JRParsons

    JRParsons Active Member

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    Glad it's working, sorry I wasn't more specific.
     
  10. SFGate

    SFGate Guest

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    Welcome to the site. DancingNexus