New s4 owner phone rebooting

Discussion in 'Samsung Galaxy S4' started by jared845, Jun 13, 2014.

  1. jared845

    jared845 Member

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    Anyone experience random reboots
     
  2. NOVICE

    NOVICE Active Member

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    Factory reset if you haven't already done so.
     
  3. dezymond

    dezymond Tech Support Mod
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    I know you say random, but does it reboot if you use certain apps? Or have specific apps opened in the background?

    Have you taken the latest OTA? If so, have you done a factory reset after doing so?
     
  4. jared845

    jared845 Member

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    Just got this phone 2 days ago......it just freezes on main screen or using factory texting aps......u think fdr will correct.... yes running 4.4 kit kat...phones stock...get frustrating. ....it's freezes and then shuts off
     
  5. bbtkd

    bbtkd Active Member

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    Try a one minute battery pull first if you haven't.
     
  6. bbtkd

    bbtkd Active Member

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    Also, may consider removing all apps you added since getting it. If it does it again then factory reset as suggested. If it doesn't do it, then start adding your apps back a few at a time till you figure out what the culprit is.
     
  7. dezymond

    dezymond Tech Support Mod
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    The factory texting app is to put it nicely, garbage. I tried it for a week and all it ever did was freeze up on me. With the amount of messages I have now, it barely opens a thread and once it does I can't type in the thread or get out of the app. I'd opt for a 3rd party texting app, I've been using Textra for a long time now and not a single hiccup. It runs smoother and faster than any other of the 3rd party texting apps too, in my experience at least.

    As bbtkd said, try a battery pull for a minute, if that doesn't work I'd just factory reset if I were you. You've only had it a few days so I don't imagine you have too many things to set back up again.
     
  8. bbtkd

    bbtkd Active Member

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    I have and really like textra - except - it errors out every time I try to send a picture. If I revert back to the stock messaging app it works fine. Textra has done this ever since I installed it. Really annoying - just says error, nothing more specific. I've tried clearing its cache and data.
     
  9. jared845

    jared845 Member

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    Just downloaded textra. ..like it alot....I was able to send a photo and no errors.....so far with textra and the battery pull no reboots....well see what happens. ..thanks
     
  10. GVLBob

    GVLBob Member

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    Textra likes to be the only active messaging app on the phone. Have you disabled the stock one? How about turning off the WiFi?


    Sent from my iPad using Tapatalk HD
     
  11. jared845

    jared845 Member

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    Nope didn't disable it.....unless when it prompted me if I wanted to make textra my defaulted texting aps and that did it then...
     
  12. jared845

    jared845 Member

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    And we are back to reboot.....freezing issues...wtf..
     
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