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New RAZR won't connect to home WiFi

Discussion in 'Droid RAZR Support' started by thc1967, Jan 22, 2012.

  1. thc1967
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    thc1967 Member

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    My home WiFi has been up and running for a long time. Three laptops and 2 phones already connect to it. I'm pretty sure the issue isn't with my router.

    I've tried cycling through the various security settings: WPA2, WEP, even open just to test it out.

    The RAZR detects the network and lets me put in a password, but then it constantly cycles between detecting connecting, and disconnected.

    What am I doing wrong?

    Thanks!
  2. SallyC
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    SallyC New Member

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    Is it doing this while active or after a period of sitting?

    Have you checked if your router needs updating?

    Have you tried unplugging your router? I know it works with your other devices, but I have seen this correct buggy connections before.

    EDIT: One more question. Does it do this with other networks?
  3. thc1967
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    thc1967 Member

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    In other news, both my Motorola phones won't connect - OG Droid and now the RAZR.

    But my Sony Viao laptop, Dell laptop, Macbook, iPhone 4, and a Samsung Android phone all connect without issue.

    EDIT: And now my RAZR decides to make a liar out of me and connects. WTF. Anyway... Thanks?
  4. SallyC
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    SallyC New Member

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    HA! Like making a doctor appointment and on the day you are to go, you feel better.

    I know you probably don't like to think about replacing your router, but it's possible that it's the problem. I had something similar with a router that worked fine with everything until my cable company upgraded my connection speed. Suddenly things would work fine, then stop, then work, then stop. The cable company swore it had nothing to do with what they changed - and maybe it was just a coincidence - but as soon as I replaced the router everything worked fine. I spent less than $100 on the new router and more than $100 of my time trying to fix it before I got the router.

    If the problem comes back, and if your phone will connect fine at a Starbucks or Panera, I'd try getting another router. If it doesn't make a difference, most places will let you return it.

    But I'm glad it's working for you now. Hopefully it will stay that way.
  5. FoxKat
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    FoxKat Super Moderator Staff Member Premium Member

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    Agreed. Some routers have a hard time with authenticating too many wireless devices at once, some have issues with IP conflicts - again due to too many devices or due to devices which don't follow the 802.11 protocol to the letter. An upgrade of the router may very well be the easiest and most effective correction.

    To see if the above is the problem, disconnect all other devices from the wireless router (both wired and wireless), power cycle the router then try to connect with the phones. If it works fine after multiple attempts, there's your problem.
  6. msblueline
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    msblueline New Member

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    Try seeing if you have an allowance on your router.

    I have mine set for only allowing five guest on at a time and then I also have the regualr settings for my computer and phone and whatever else I might have.

    See if it could just be a admin issue rather than a technical issue.

    msblueline
  7. Kimo91
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    Kimo91 New Member

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    Also depends how old your router is. My Razr wouldn't connect to my router even after getting a new SIM card. Finally caved in and bought a new router and bam, it connected just fine. FYI my router was 3 years old when I tried to connect to it

    Sent from my Rooted and Safestrapped Moto DROID RAZR
  8. clindsay1108
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    clindsay1108 New Member

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    Hello, I am a new to the forum's so please be easy on me. I just bought my razr and I can connect to my home Wi-Fi but it continues to disconnect itself. I have a VIZIO XWR100 Dual-Band HD Wireless Internet Router. I run my laptop, my Touchpad, and my wireless Sony TV just fine. I am confused as to why this is happening. Please help. Thank you.
  9. ascreen06
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    ascreen06 New Member

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    if you've got the mac filtering feature enabled on ur router you've got to go in and input ur phones mac address in for the router to give the phone access...that was my prob...took me 8 hours to remember/ figure it out.

    Sent from my DROID RAZR using DroidForums
  10. wcjeep
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    wcjeep Member

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    As previously mentioned check your router firmware. Are you using N wireless? Does the Razr work with 2.5ghz And 5ghz? Can you login at Starbucks and McDonalds?
  11. clindsay1108
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    clindsay1108 New Member

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    I checked my MAC filtering and it's not on. I also checked to see if I had any firm wear updates and do not.

    I can connect to my wifi network at work with out a problem.

    Any other sugguestions? Or places I need to check?
  12. SallyC
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    SallyC New Member

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    How old is your router? Hate to say it, but alot of times that's it. Try unplugging it and see if it works after a reboot. Otherwise I'd try another one.
  13. TRIKOTRET
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    TRIKOTRET New Member

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    I've been having wifi issues with my razor too. Might be my router since no problems at work. Which router would you guys recommend to work good with razor
  14. SallyC
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    SallyC New Member

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    I have a linksys but only because it worked well with my ISP. Buy one where you can return it if there are problems.
  15. brobox
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    brobox New Member

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    Same thing happened to a friend of mine with an old "g" router, his new Razr would not connect. Took my spare "n" router over to his house, hooked it up and his Razr took right off.
  16. kingpin6866
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    kingpin6866 New Member

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    Home WiFi Saved, secured with WEP

    New Razr is saying my home network is Saved, secured with WEP, however pressing on the connection and then 'connect' seems to do nothing. I've tried 'forgetting' the network and trying again, but to no avail
  17. jaye712
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    jaye712 New Member

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    Sally can be my witness,i had issues myself LOL..It might be your router..theres an update around it @the actual i.p..i had my old router for a year,2 the most n it already jamed up..but,since i dont have a p.c around n wasnt able to figure out the problem, i went ahead n got a new router,50/60 bucks n it wrks agian like nothin ever happened,my issue went on for at least a month....i learned to stay away from the low priced ones...My best bet would be to get a new one,saves the headache..i got the "netgear" router

    RAZR215unrooted
  18. kris29
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    kris29 New Member

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    my motorola razr wont connect to my new schools wifi but all my other devices do and my razr connects to all other wifis anyone know why its doing this and how to fix it

    ive tried forgetting the network and reconnecting but nothing

    it says connecting then goes to saved it does that about 4-8 times then it says authentication problem
    Last edited: Mar 21, 2013
  19. tandjwalsh
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    tandjwalsh New Member

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    My RAZR wouldn't connect to Wi-Fi after the JB upgrade. Verizon support suggested rebooting. That fixed it for me. I felt a little sheepish that I hadn't thought to turn the phone off and back on before I called for help.
  20. Caraujo11
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    Caraujo11 New Member

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    Same problem here too. Motorola says I need a new router. My ISP is sending one so I'll let you know if that fixes the problem.
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