New Razr Maxx HD Feels slow.. Broken?

Discussion in 'RAZR HD and RAZR HD MAXX Support' started by Crazed_Z06, Dec 12, 2012.

  1. Crazed_Z06
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    Crazed_Z06 New Member

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    Hey guys, I just bought a Razr Maxx HD full price because I wanted to keep my unlimited data and I couldnt stand the horrendous battery life on my Galaxy Nexus. I am loving the phone so far. The build quality is great, love having a SD card again, and the battery is just insane.

    One big problem though. The phone feels noticeably slower than my Nexus. There is a lot of noticeable lag when switching between screens and in apps sometimes. It routinely has to redraw the homescreen when exiting apps. I really feel like this phone should be at least as snappy as my stock Nexus. As it stands, it feels like I'm using a phone from two generations ago with the stuttering and lag. I ran benchmarks and it seems like the phone is working fine in that regard, but general use isnt as fast as I'd expect.

    I have tried doing a factory reset and even using the phone with stock Jelly Bean feels sluggish.

    Is this just how the phone is or does it sound like I got a lemon? Thinking about trying to exchange for a new one or return it. I LOVE the battery life and construction, but this lag is a deal-breaker.
    Last edited: Dec 12, 2012
  2. TisMyDroid
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    TisMyDroid New Member

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    Although, I do not have the HD, I did have the razr maxx and knowing that the HD has a better processor and is more the phone than the og razr's, I guarantee you that you should be experiencing no lag at all. That thing should be snappier than your fingers can snap. My Razr Maxx never lagged.... I can't even picture it. There is definitely something going on with the phone.

    Sent from my XT907 using Droid Forums
  3. GoCliffGo05
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    GoCliffGo05 Developer Relations Staff Member Premium Member

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    Well not necessarily... how many home screens do you have? Are they full of widgets? I do notice swiping right to get to the quick settings lags every time.
  4. TisMyDroid
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    TisMyDroid New Member

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    Oops, sorry... I spoke too soon. I was basing my answer solely on my experience with my og razr maxx... with almost 200 apps, 5 homescreens and at least 10 widgets, that thing seemed like lightning to me.

    What is interesting is that my Razr M has gotten laggy. It was not at all for the first couple months but is now. It drives me crazy because it seems like such an outdated thing to deal with. I have cleared cache and fdr but still am getting lag. I actually was just accepting that this phone was not made to take all of the things I throw at it and add to it like my og razr could.

    Sent from my XT907 using Droid Forums
  5. HeavyC
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    HeavyC New Member

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    I wanted to chime in on this as I am experiencing the same problems as the OP. I've had the Maxx HD since launch and it has run PERFECTLY until Jelly Bean. Since the OTA, it has become considerably slower, and the homescreen redraws constantly when unlocking the phone or exiting any app. It NEVER did this with ICS, so it shouldn't matter how many widgets or homescreens I have running. I have been contemplating a factory reset, but the OP mentioned that it didn't fix his problems. I'm strongly considering reverting back to ICS.
  6. TisMyDroid
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    TisMyDroid New Member

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    Ok, so jumping on here even though mine is only an M but I first did a second fdr shortly JB (the first was because I always do one with every os update) because it was not responding the same. I actually want blaming it on JB but, now that I think of it, it was right after JB.

    I am only speculating here, but I wonder how much Google now has to do with it. Another thread talks about GN doing some active process like 30 times in 13 minutes (don't remember exactly how much but it seemed ridiculous). If GN is so busy keeping track of everything we do and everything we are going to do, then maybe that's too much strain and is causing the lag.

    Sent from my XT907 using Droid Forums
  7. Caesars
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    Caesars Well-Known Member

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    My maxx seemed kind of slow for day to day use as well..but that battery! Lol

    Anyway, this note seems fast and no lag ;)

    Return of the Android
  8. GoCliffGo05
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    GoCliffGo05 Developer Relations Staff Member Premium Member

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    I did a FDR after the jellybean update just for the heck of it, and don't notice all the redraw you are talking about. The only time I see it is in quick settings... I also haven't set up or used GN yet... so I can't say anything about that.
  9. Crazed_Z06
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    Crazed_Z06 New Member

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    I have 3 screen full of icons and the only widget is the circles widget. I basically am running the same apps as I had on my Nexus. Never once did I see the Nexus redraw or anything. It's always been smooth as butter. That's why I was suprised with the Razr HD having trouble redrawing homescreens and lagging between animations and such.

    EDIT:
    I did just go to the store and return it. I wanted to do an exchange, but the Verizon guy said I only get one exchange or return. I didnt want to exchange it and still have the same problem. Maybe Ill go buy another one in a few days and see if I like it.. and if not, return that one lol.
    Last edited: Dec 12, 2012
  10. HeavyC
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    HeavyC New Member

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    A data reset is probably the best answer, I just worry since the OP said it didn't help the problem. I also wanted to avoid that, as it took forever to set the phone up how I like it. Also, with no root or Mass Storage option, it will take a lot to backup my internal data.
  11. pblakk
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    pblakk New Member

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    Mine got very laggy on ICS after a few weeks of use. I rebooted it a few times and it improved a lot but got laggy again. Anyway loading JB worked well, immediately noticed it was snappier. So I did a factory reset and it's better yet. On the managing pages screen it does stutter still though. Otherwise a very good improvement with JB. But chrome gets laggy still and is annoying when scrolling around. Kinda disappointed.

    Sent from my DROID RAZR HD using Droid Forums
  12. GoCliffGo05
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    GoCliffGo05 Developer Relations Staff Member Premium Member

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    If you put the phone in MTP mode and plug it in.. it basically works as Mass Storage. You can open internal and external cards and move files.
  13. 713King
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    713King Member

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    I have the same Problem and not only that but I have a lot of problems with calls. With my Nexus I would be able to receive clear calls on the 39-45th floor at my work and now they either lose signal or they all sound choppy with RAZR Maxx HD. To top it off I get no good connection to my works WiFi it constantly disconnects from it etc even after unchecking the "Disconnect if weak signal." This phone pisses me off I just want to throw it in the ground and stomp on it, that's how frustrating it is with lag, weak signal and crap WiFi connection. Should I do a warranty exchange with Verizon? Also If I bought this phone from a family member that is on a different account I can still do a exchange with Verizon right?
  14. TisMyDroid
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    TisMyDroid New Member

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    Yes, as long as the phone is still under warranty (less than a year old), then Verizon will still cover it.

    Sent from my XT907 using Droid Forums
  15. tj1772
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    tj1772 New Member

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    Most of the times lags are caused by rogue apps. Try doing a factory reset without restoring your apps. Go for a couple of days. If this doesn't solve your issues than it's probably hardware related. At that point you have to exchange.
  16. pksopp
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    pksopp Member

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    cripes, just when I was about to update. :p
  17. harp666
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    harp666 New Member

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    My phone was a bit laggy after the jelly bean update...was avoiding doing a factory reset but finally gave in....and glad I did....much smoother now.
  18. pctdavis
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    pctdavis Member

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    I was having similar problem after JB update. Just got phone 24 hours ago and updated to JB out of the box. Worth while to do a factory reset?

    Red meat is not bad for you. Green fuzzy meat is bad for you!
  19. Hodor
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    Hodor Member

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    just wanted to put my 2 cents in...

    Motorola, Verizon, Amazon and Google really porked us over with JB this round-the bloatware is incredible. I don't know what Amazon paid Google or Verizon but their apps eat horrible amounts of memory.

    After the JB update I was getting as low as 125-150 meg left free (outta 1 gig) at any given time (with no apps running), and experiencing quite a bit of lag and general choppiness.

    After I got done freezing/removing all the apps I did not want/need I now usually sit around 240-350 meg free and all my lag/slowness is gone, the phone runs GREAT!!

    You DO NOT have to be rooted to freeze anything on my list below, I am strictly stock. Also, this is IMPORTANT, check your multi-tasking "button" (the one on the far right) throughout the day and close (by swipping them to the left) any apps shown there that you are not currently using. This seems to help me IMMENSELY! Only pain is having to close each one at a time. It would be nice if they had a "close all" button like my wife has on her samsung galaxy tab 2 tablet.

    Anyway, here's what I froze:

    Accessories (Verizon app) - don't want/don't need

    Amazon MP3 - I use mostly use poweramp for what music I play

    Audible - don't want/don't need

    Chrome - bah!!! (makes a cross with his fingers) this thing is a resource hog!! I have used Dolphin for for almost 2 years and still am happy with it

    Google play magazines - don't want/don't need

    Google Play Movies & TV - don't want/don't need ( i do not have unlimited data, nice try google /verizon)

    Google+ - don't want/don't need

    MC3 - don't want/don't need

    NFL mobile - don't want/don't need

    Real Racing 2 - don't want/don't need

    Verizon Tones - don't want/don't need (Verizon isn't giving up easy lol)

    VZ navigator - don't want/don't need (really Verizon? you ever hear of something called Google maps?? doh)

    Zappos - don't want/don't need

    I also turned off Google Play, to me it takes up way too many resources for what it gives in return. I already have plenty of other apps that do the same without slowing my phone down.

    There are still a few misc. Google apps I could have removed but I have my Google Service down to 1 process and 2 services using around 14 meg so I figured I could live with that (I actually kinda like Kindle)

    I also uninstalled my amazon app and amazon scan app, I just use my browser instead.

    So, over all, the biggest thing is keeping your amazon and google services under control and the only way to do that is by uninstalling or freezing the ones you dont need.

    Like I said above I got my Google services down and my Amazon services were using a whopping 50+ meg of memory and I got that down to 13 meg/1 process and 3 services.

    And really, this applies to any app you DOWNLOAD, not system apps that are part of the Android OS. After you use an app you've downloaded, wait until the end of the day and go look at your running applications. Is it still running? Is it the kind of app that REALLY needs to be still running?? How many apps REALLY need to stay resident in your phones memory all the time? And look to see how much memory that is exactly? Even if its only sucking up 2 or 3 meg, that adds up pretty fast. Android is supposed to manage this and close apps on a timely basis, but guess what, its not perfect. Unfortunately, if it is a resource hog, you pretty much have no choice but to uninstall it. DON'T try using task managers to manage things! It will make it worse.

    I've been in computers 25 years and this reminds me of the old windows days when you really had to sit on task manager and keep an eye on how many processes were running. Memory cost a lot more back then and any computer guy worth his salt didn't give it up to be eaten by crappy programs coded poorly, trying to spy on you, trying to spam you or all of the above. Now it's just crappy apps doing the same. If manufactures keep this up, the 1 gig of memory we have is NOT going to be enough! They are trying their best to turn all smartphones into pure advertising machines, so we have to fight back however we can. It's not like we don't pay enough for these things already!

    Well, I hope someone found this entertaining to read!

    Good Luck!

    (please remember, anything you do to your phone you do at you own risk, your mileage may vary!)
  20. Crazed_Z06
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    Crazed_Z06 New Member

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    Thanks for the input. I actually imagined it has to be a RAM issue. There was never more than 100MB free on my Razr HD. Now that I'm back on my Nexus, I notice that I usually have around 250MB free. Another thing I noticed is the launcher on the Razr HD is a massive memory and CPU hog. Using GSAM battery manager, I'd see that "Homescreen" was using the most 25% of my battery. On the Nexus, the system Launcher uses like 2%.
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