New Droid X won't update

Discussion in 'Droid X Tech Support' started by lowenste, Mar 17, 2011.

  1. lowenste

    lowenste New Member

    Joined:
    Mar 17, 2011
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    Ratings:
    +0
    I just purchased a new Droid X with a 16G chip and it has firmware on it at level 1.13.604.en.US. The update process gets to 100% but then fails with the message 'Info: An unexpected error has occuurred. Please try again later.' I exchanged the phone for another new one and it is doing the same thing. I was on the phone with both Verizon and then Motorola for several hours each and both are perplexed and tried many ways to resolve this but could not. That store has only the phones with the 16G SD card and they will not replace the phone again for me. They insist it is a working unit, just with the original software. Unfortunately, I will have to pay for the restocking option if I return it before 14 days and may lose money on the case, screen protectors, and car charger as well. They will not take these back other as they state they are now used. The store is a Verizon authorized seller. Is being at that firmware level forever really a big loss? The phone works nicely otherwise so perhaps I should just keep it.
     
  2. CD95YJ

    CD95YJ Member

    Joined:
    Nov 2, 2010
    Messages:
    868
    Likes Received:
    1
    Trophy Points:
    18
    Location:
    Colorado, USA
    Ratings:
    +1
    You can update your x manually. Go to mydroidworld.com and go to the Droid x section. At the top there is a sticky for the full 2.3.340 sbf. In that thread there is also a link for rsdlite 4.8. You will have to download both to your computer as well as the latest Motorola mobile drivers.

    Read about how to use rsdlite, and how to set your phone up to accept the sbf file, its actually very easy. Use rsdlite to flash the 2.3.340 sbf to your phone through usb connection and you will be on the newest software.

    Sent from my DROIDX using DroidForums App
     
  3. CD95YJ

    CD95YJ Member

    Joined:
    Nov 2, 2010
    Messages:
    868
    Likes Received:
    1
    Trophy Points:
    18
    Location:
    Colorado, USA
    Ratings:
    +1
    You could also take it to vzw and have them flash the sbf too...

    Sent from my DROIDX using DroidForums App
     
  4. lowenste

    lowenste New Member

    Joined:
    Mar 17, 2011
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    Ratings:
    +0
    I did ask Verizon to flash it (a corporate store) but they said they could not. I did not find the link on DroidWorld. Thanks all for your replies. I may just keep the phone as is.
     
  5. CD95YJ

    CD95YJ Member

    Joined:
    Nov 2, 2010
    Messages:
    868
    Likes Received:
    1
    Trophy Points:
    18
    Location:
    Colorado, USA
    Ratings:
    +1
    Let me get on my laptop and I'll pm you the link, we cannot post them directly on the forums

    Sent from my DROIDX using DroidForums App
     
  6. lowenste

    lowenste New Member

    Joined:
    Mar 17, 2011
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    Ratings:
    +0
    Thank you CDY59J! My phone is now running the latest version of the software perfectly. In 2 emails you solved my issues where Verizon and Motorola could not in over a week. Thank you for taking the time to do this for a complete stranger; you are very kind.
     
  7. CD95YJ

    CD95YJ Member

    Joined:
    Nov 2, 2010
    Messages:
    868
    Likes Received:
    1
    Trophy Points:
    18
    Location:
    Colorado, USA
    Ratings:
    +1
    Hey no problem at all mate, enjoy.

    Sent from my DROIDX using DroidForums App
     
  8. ilikebirds120

    ilikebirds120 New Member

    Joined:
    Mar 21, 2011
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    Ratings:
    +0
    Hey, I am having the same problem, do you think you can email or pm it to me also? I got a new Droid X and its giving unexpected error also as well.

    kianradamir@yahoo.com or you can pm me?

    Thanks so much!
     
  9. CD95YJ

    CD95YJ Member

    Joined:
    Nov 2, 2010
    Messages:
    868
    Likes Received:
    1
    Trophy Points:
    18
    Location:
    Colorado, USA
    Ratings:
    +1
    yup, I can send the links to you. I will send them via your email.
     
  10. ilikebirds120

    ilikebirds120 New Member

    Joined:
    Mar 21, 2011
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    Ratings:
    +0
    Thx so much. Did you already email it?
     
  11. CD95YJ

    CD95YJ Member

    Joined:
    Nov 2, 2010
    Messages:
    868
    Likes Received:
    1
    Trophy Points:
    18
    Location:
    Colorado, USA
    Ratings:
    +1
    Yup I emailed you earlier today

    Sent from my Droid X running Apex 1.4.1
     
  12. ilikebirds120

    ilikebirds120 New Member

    Joined:
    Mar 21, 2011
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    Ratings:
    +0
    Hye sorry to be a nuisance, but for some reason I didnt get the email...can you send it to my other email....kianradamir@gmail.com?
     
Search tags for this page

why wont my droid update