New Droid User. 2 New and 2 Refurb

Discussion in 'New Member Introductions & Site Assistance' started by redred218, Apr 13, 2012.

  1. redred218
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    redred218 New Member

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    Hello,

    Got my new Razr the end of Dec. 1st issue -- Motorola support said there was a software problem that prevented my setting up a hotspot, so they had nother new one..

    Rec'd my 2nd new Razr the 1st week of January. Started rebooting itself early in March non-specific actions (texting, email, playing). Livable though tedious.
    Mid March it decided not to turn on. Took it to a local store -- they tried their tricks without success, and contacted Tech Support. Tech support was in the process of setting me up with a Refurb, when the store person dropped it (Razr) on the counter and it came on. Well since it came on -- they canceled my refurb.

    1 week (well 5 days) later it happened again -- and I called Tech Support. They could not help but did finally order a refurb.

    1st week of April, phone got sluggish, locking up and finally, would not shut off -- I called Tech Support and and a few steps later -- it did shut off (using Pwr and Volume buttoms pressed and held). But, it would not turn on again....until I set it on my desk -- kind of like the store person did, but from a shorter distance).

    They sent the 2nd refurb..... and 4/10 I rec'd my 3rd refurb. Will get it up tonight.

    Anyone else had any of these issues? It is a great phone (the battery is an issue, but I keep chargers everywhere) -- is capable of doing all that I need it to do at this point -- WHEN IT WORKS.

    Thank you for your ideas.
     
  2. JSM9872
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    JSM9872 DF Super Moderator Staff Member Premium Member

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    Sorry to hear you have had so many issues. As far as whether or not they are normal for the Razr I am not sure, having not had one I can't speak on it. I would suggest heading over to the Razr section and poking around a bit, possibly post some questions there is necessary.
     
  3. smalltowngirl13
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    smalltowngirl13 DF Administrator Staff Member

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    Hello and welcome to the forum!

    As JSM said, definitely sorry to hear of your repeated issues...I have a Razr and a Maxx - both received on their respective release dates and no issues - so definitely stay on top of it as you have since you paid for a working device.

    Good luck!
     
  4. redred218
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    redred218 New Member

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    Thank you.
     
  5. redred218
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    redred218 New Member

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    Thank you for your suggestion.

    Thank you for your suggestion.






     
  6. redred218
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    redred218 New Member

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    Thank you

    Thank you for your suggestion
     
  7. SFGate
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    Welcome to the site. Hope the problems are over. DancingNexus