New Aug 2012 Verizon Razr Maxx camera locking up....*NO* fix,.,,tried everything

Discussion in 'Droid RAZR MAXX' started by johngalt1962, Aug 7, 2012.

  1. johngalt1962
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    johngalt1962 New Member

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    I have a new Aug 2012 Droid Razr Maxx with ICS and the camera, and anything that uses the camera just causes it to lock up
    I tried different camera apps, different ways to store the media card vs phone, factory hard reset, Verizon help desk, Motorola help desk, clearing cache....
    Uninstalling programs,..
    Many things, sometimes just the phone just sitting there for a while, work for a pic or two...but nothing...and I mean NOTHING works to fix this problem.

    Any ideas....?

    Thanks
    Forrest
    About to take OXY/Acet torch to phone and post on YouTube
  2. johngalt1962
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    johngalt1962 New Member

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    What happens is the phone freezes or locks up, and does not respond and eventually gives a "Camera not responding" message
    Camera ICS gives camera hardware not responding message and eventually if I keep trying, when the camera icon is pushed, it just flashes a black screen for a second and goes back to the homepage
  3. FyrJammer
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    FyrJammer New Member

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    Did you get it with ICS pre-installed or did you do the OTA update?
    If pre-installed take it back get another, if OTA gonna have to find a way to"undo" it and re-update. Otherwise, how do you feel about flashing sbf?
  4. johngalt1962
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    johngalt1962 New Member

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    I am curious about rooting,...in answer to you question

    I had ICS from the beginnig, but it did an update without my permission almost immiediatly

    If you mean am I willing to root the phone to fix it, sure,...how do I do this?
    FLashing SBF means rooting, right?
    I know nothing about this

    School me

    Forrest

  5. YellowJacket
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    YellowJacket Active Member

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    Since its a brand new phone, take it back to verizon and get another. Sounds like a bad camera. You should have a 14 day return.

    David
  6. johngalt1962
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    johngalt1962 New Member

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    Bought it over website,,verizon,,,,they want me to BUY another

    and then get refunded...

    AND their supervisor will not call me back

    Forrest
  7. FyrJammer
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    FyrJammer New Member

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    Start here:
    http://forum.xda-developers.com/showthread.php?t=1539192
  8. YellowJacket
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    YellowJacket Active Member

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    IMHO, rooting will NOT fix your problem. It sounds like a hardware issue and the phone needs to be replaced. Is there a local verizon store you can take it to?

    David
  9. jstafford1
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    jstafford1 DF Super Moderator Rescue Squad

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    I agree....return it. Rooting will not fix this. If a FDR didn't fix it, I wouldn't bother with flashing a sbf (not rooting btw) or anything else. This does sound hardware related and is actually covered for 1yr. Return it within 14 days and you should get a new, not a refurb.

    Sent from my DROID3 using Tapatalk 2
  10. FyrJammer
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    FyrJammer New Member

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    I agree also, i was giving other possibilities just in case he's beyond 14 day window. My apologies if I misinform.
  11. johngalt1962
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    johngalt1962 New Member

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    Right at 14 day window, and Verizon screwed my by sending me (Thursday--tomorrow) a renewed phone...
    At least it will probably not have the same problem, as not a bunch of people are saying the same thing.
    I hate Verizon

    Forrest
  12. 94lt1
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    94lt1 DF Super Moderator Staff Member Premium Member

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    Tap on the camera app, now quickly Go Into manage apps, all, camera, clear data, force close. Reboot the phone.
  13. 94lt1
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    94lt1 DF Super Moderator Staff Member Premium Member

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    Then since you already tried an fdr... if this doesn't work... return the device.. like they^^ suggested.
  14. johngalt1962
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    johngalt1962 New Member

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    Fail! Locks up as soon as the image appears, before I can even touch anything.
    But thanks anyway,,,,
    We will see about the new one tomorrow
    Forrest
  15. FyrJammer
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    FyrJammer New Member

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    Sorry to hear that. Verizon does suck at giving new replacements. But hopefully you won't have the same problem.
  16. johngalt1962
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    johngalt1962 New Member

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    OK
    Resolution was to give me a refurbished phone for my new one, as Verizon sucks, as noted

    Relevant to the problem is that the camera now works, ans even with many programs installed seems to continue to work

    Question, are camera related programs like face recognition and bar-code scanners more prone to cause problems with the camera as it seems....I say SEEMS like my original camera problem manifested itself after the installation of these other camera related programs and I am a little skittish to install these again, but this does limit the utility of my phone.
    Or, is it more likely, because even a factory reset or three, would not restore the camera, that it was just a hardware issue that took its time to manifest and that I should drive on and install what I want?
    Thanks
    Forrest
  17. jaybogg
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    jaybogg Member

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    Hard to say but I favor "hardware issue". Never tried face recognition, Afraid I would break the camera!!:biggrin: No problem with barcodes and QR's though.
  18. 94lt1
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    94lt1 DF Super Moderator Staff Member Premium Member

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    A camera issue is one of the less common issues.. i'd day it was definitely hardware...

    My wife uses "out of milk" and a few other grocery scanning apps, all the time. Never an issue.
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