Never rooted Razr ICS Update failed 6.16.211.en.us

Discussion in 'Droid RAZR Support' started by Thanasi, Jul 26, 2012.

  1. Thanasi

    Thanasi New Member

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    Wow thank you again for your rapid and helpful responses. I'll definitely try this out and I'll keep you guys updated. I really appreciate your kindness and your clear explanations!
     
  2. Sydman

    Sydman Premium Member
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    Anytime.
     
  3. Thanasi

    Thanasi New Member

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    OK so I did everything and while it was installing I got the following:

    "assert failed: motorola.motoflash("/tmp/lte.img")
    E:Error in /tmp/sideload/package.zip
    (Status 7)
    Installation aborted"

    I'll try the second option and let you know how it goes
     
  4. Thanasi

    Thanasi New Member

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    So just to update, I called Verizon and explained everything. I then got connected to two tiers of Motorola Agents. They were clueless and they each made me manually update to no avail as expected. I then got a call from the first Verizon Agent asking if my problem was solved and I said no. Then she connected me to the next tier Verizon Agent to talk replacement. He seemed the most knowledgeable but he couldn't figure anything out either. They're sending me a replacement in the mail, (hopefully not a heavily used refurbished) and hopefully my problems will be solved. Thanks for all of your assistance over the last few days. I really appreciate it and their wasn't much you guys could have done since apparently it was a manufacturer's defect. Thanks again everyone!
     
  5. Sydman

    Sydman Premium Member
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    Sorry we could not fix it, hopefully the replacement will work out for you.
     
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  6. yeild

    yeild New Member

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    Manual update


    How do you go about installing the ICS update.zip manually? Where do you download it, how do you do it, etc. Any help is appreciated. Thanks
     
  7. thedus

    thedus New Member

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    I'm experiencing the exact same thing, including the complete lack of 4G. I remember seeing 4G briefly for a while after I bought the phone in December in another city but assumed when I got home I just didn't have coverage. After several trips to major cities with no 4G I checked with my local store the other day and they confirmed I should have 4G here. They swapped the sim card but that didn't help. They said it was probably a problem with the phone but since I had cracked the screen they wouldn't swap the phone because Verizon would blame any malfunction on misuse based upon the cracked screen. I get it, they can't replace the phone for every idiot that drops their's and cracks the screen. Just sucks that I've realized I've had a problem with my phone for months but since I cracked the screen 2 weeks ago I'm stuck.

    I wonder if I would have any luck going the phone route and having a replacement mailed and mailing my phone back or would I just get a bill later? Guess I can try the suggestions here too.
     
  8. vigilantwolf

    vigilantwolf New Member

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    How do I sbf or fxz back to stock?
     
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