Netflix won't open on new Razr Maxx

Discussion in 'Droid RAZR Support' started by blinden, Mar 20, 2012.

  1. blinden

    blinden Member

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    Just got my new phone in, playing around with a few things, when I try to access the Netflix icon, it goes to whatever the market is called now and I have the standard "Open" button, along with an "Update" button.

    If I chose "Open", the screen recycles and ends up back at the market screen, when I hit "update" I get the screen that says "Accept & Download" and when I press that, an error box comes up and says:

    "Error - Your order is processing, your item will be available in a few minutes" with an "ok" button.

    Everything else works okay and updates fine, just having this strange issue with netflix, I didn't see anything when I searched.

    (why do they install so much crap from the factory, ugh)
     
  2. DocsDad

    DocsDad Member

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    Can you clear data? Uninstall and re-install updates? Create a new shortcut? Just checked and my app is working good.
     
    #2 DocsDad, Mar 20, 2012
    Last edited: Mar 20, 2012
  3. blinden

    blinden Member

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    There is no data to clear, nor cache or defaults. It doesn't work when I launch it from the apps menu, or if I create a shortcut for it. I've tried rebooting the phone as well, it's really strange.
     
  4. DocsDad

    DocsDad Member

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    OK.... shout REALLY REALLY LOUD and someone should be along shortly. I am stumped with ya. :blink:

    Sorry
     
  5. blinden

    blinden Member

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    yeah, hopefully I can figure out something soon. I don't really have a chance to go into a verizon store, maybe next week.
     
  6. SallyC

    SallyC Senior Member

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    Have you tried starting your phone in Safe Mode and seeing if you can do any of these things?
     
  7. blinden

    blinden Member

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    Well, there you have it. In safemode i was able to update netflix and it now runs. Thanks.
     
  8. SallyC

    SallyC Senior Member

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    Great! One less annoying thing to think about. :p
     
  9. DocsDad

    DocsDad Member

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    I must learn this "safe mode". I suppose I should feel lucky that I have not needed it though. Flawless so far.
     
  10. SallyC

    SallyC Senior Member

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    I don't want to need it either, lol! I'm content to have it bookmarked. :)
     
  11. MichelleLynnxo

    MichelleLynnxo New Member

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    I'm having this same problem. I tried the safe mode solution, but it still didn't work. Any other suggestions?
     
  12. drinksprite

    drinksprite Member

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    i'm having the same exact issue and the safe mode thing didn't work for me either
     
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