Need to Rant and get this off my chest!!

Discussion in 'Droid RAZR' started by DethDroid, Apr 25, 2012.

  1. DethDroid

    DethDroid Member

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    :mad: Hi guys...I really need to post this about my experience with Verizon and Asurion so that hopefully no one else will get into this boat I'm in. So here is what went down...my kids and I got our upgrades on April 1st. My daughter really wanted an iPhone so I let her get one. First I questioned Verizon as to why I did not get the loyalty/employer discount on her phone and was told that Apple sets the prices blah blah no discount...OK I can live with it. Well, now here is where the my current story starts, I asked about insurance and when I asked how the program works the Verizon ASSociate explained the replacement program and then told me that EACH OF THE PHONES would carry a $45 deductible...I thought that was reasonable and accepted the insurance for the iPhone and our 2 Razr Maxx. Well the inevitable happened...the screen on the iPhone cracked so I opened a case with Asurion and today, after waiting the required time for review, I continued the process only to be stopped dead in my tracks...they wanted $169.00 for the deductible!! On a $199.00 phone and that does not even guarantee a new phone...I was floored! I called them and was told that maybe the program changed...what??really??? So I went to the Verizon website and found the information on the insurance...the Apple iPhone is NOT listed as a smart phone it is listed as "other devices" :mad: NO WAY am I paying that deductible for a used phone...I am going to have to get the screen replaced at a local repair service. But not before I call the Verizon Store and corporate and give them a piece of my mind...maybe 2 or 3 pieces! I was completely misinformed and mislead into getting this insurance...it might be worth it for other phones but NOT the iPhone. Verizon needs to be upfront with customers who purchase Apple from them and tell them the deductible is so high. I am not even sure if this constitutes any consumer crime/fraud or whatever you might call it so if anyone out there has knowledge of that I would love to know.

    So I hope that anyone reading this, who might be considering purchasing anything Apple from Verizon, with insurance, will think twice and look for insurance elsewhere.


    Thank you for letting me rant and rave and get this off my chest!dancedroid
     
  2. Thach

    Thach Member

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    Wow sorry to hear about your crappy situation. Its amazing that the IPhone would be considered "other" and not a smart phone. I wonder if like the discount you spoke of, apple had something to do with the insurance. Either way that really sucks.



    Sent from my DROID RAZR using Xparent Red Tapatalk 2
     
  3. xtor

    xtor Senior Member

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    Something i remember when i joined the army, if they tell you something, get it in writing,
     
  4. Trash Can

    Trash Can Active Member

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    It's a little late now, but AppleCare+ is a much better option for Apple products IMO. Only thing is that I don't believe it covers lost or stolen phones.

    I'm sorry to hear about your misfortune.
     
  5. DethDroid

    DethDroid Member

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    I wondered about that as well. I googled to get information on repairs and found quite a few references to Apple charging $199.00 to replace/repair the 4s screen...which I think is a load of huey since most of the repair places I found charge $99-120 with labor and one place will even change the color of the glass (the black area)for $149.
     
  6. altspeed

    altspeed Active Member

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    Everybody needs to dump asurion It's all lies and crappy cervice, we're droid power users. Go read about asurion on "The Consumerist" it's a part of lifehacker, gizmodo, etc. :icon_ devil::icon_ devil::icon_ devil::icon_ devil::icon_ devil::icon_ devil::icon_ devil::icon_ devil::icon_ devil::icon_ devil::icon_ devil::icon_ devil::icon_ devil::icon_ devil::icon_ devil::icon_ devil::icon_ devil::icon_ devil::icon_ devil::icon_ devil::icon_ devil::icon_ devil::icon_ devil::icon_ devil::icon_ devil::icon_ devil::icon_ devil::icon_ devil::icon_ devil::icon_ devil::icon_ devil::icon_ devil::icon_ devil::icon_ devil::icon_ devil::icon_ devil::icon_ devil::icon_ devil::icon_ devil::icon_ devil::icon_ devil::icon_ devil::icon_ devil:
     
    #6 altspeed, Apr 25, 2012
    Last edited: Apr 25, 2012
  7. DethDroid

    DethDroid Member

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    I will look into it...I wonder if the phone being less than 1 month I might be able to get it

    Just found out I can get it up to 30 days from purchase but they need to inspect the phone so I don't know if I can get coverage started after repair or not.
     
    #7 DethDroid, Apr 25, 2012
    Last edited: Apr 25, 2012
  8. bsweetness

    bsweetness Moderator
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    Well, it's not really a $199 phone. You paid a subsidized price of $199, but the actual phone without a subsidy is $649 through Verizon. Going through two phones is like going through around $1200 worth of phones, and you've only been subsidized for half that. So, when you think about it in real dollars, it's far better than having to replace it on your own. And I'm pretty sure $45 is the deductible for dumb phones and that smartphones are around $100. I'm not sure why they'd tell you $45. They should have given you a brochure or summary of the insurance terms.

    That said, I'm surprised they let you get insurance through Asurion. I used an upgrade back in November to get a 4S, and my insurance through Asurion was automatically canceled. They said I needed to go directly through Apple for warranty issues. They also said if I wanted anything beyond the basic warranty, I'd need AppleCare+. AppleCare+ is only $99, ups the warranty to two years, and covers up to two replacements due to accidental damage with a deductible of only $49. It's far and away a better deal than Asurion as it's cheaper than paying their monthly price, and it comes with a lower deductible. That's what they should have directed you to do. I'd guess that Asurion has the iPhone listed under "other devices" because people typically go through Apple for warranty issues, and because the iPhone is more expensive for them to obtain for replacements.
     
  9. bsweetness

    bsweetness Moderator
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    I believe you can get it up to 30 days from the purchase date.
     
  10. Trash Can

    Trash Can Active Member

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    Normally, yes you can. But.....

    So it appears to me that you would not in this case since it is damaged. It's worth a try anyway to see what they say.
     
  11. bsweetness

    bsweetness Moderator
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    Good catch.
     
  12. DethDroid

    DethDroid Member

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    That is part of why I am so damn mad...they totally misinformed me...they should have told me about the AppleCare+ and not hooked me into that Asurion crap. I had no idea you could get AppleCare+ if you didn't buy directly from Apple...I feel very stupid about that now but hopefully I can get it for after this repair.

    Another question someone might know...if I do have the screen repaired will that void the warranty?
     
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