Need help unrooting my phone

Discussion in 'Droid RAZR Hacks' started by nazgulking, Apr 8, 2012.

  1. nazgulking
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    nazgulking New Member

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    Hello everyone i just bought this RAZR and i love it the problem is it appears to be rooted i bought it off graigslist. I need to unroot it because the headphone jack is defective, luckily i have insurance from verizon. I have no idea what method it was rooted and it does have the superuser app how can i unroot it back to factory defaults? I know for sure its rooted because when i tried to watch video rentals from a verison app it told me i couldnt purchase anything because my phone is rooted. Please help me and bare with me, im new to all these terms this is also my first android phone.

    Sent from my DROID RAZR using DroidForums
  2. Spiderwebb71688
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    Spiderwebb71688 New Member

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  3. nazgulking
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    nazgulking New Member

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    What do i do after i install the drivers to my computer do i just connect the phone? Do i have the risk of bricking the phone?

    Sent from my DROID RAZR using DroidForums
  4. Spiderwebb71688
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    Spiderwebb71688 New Member

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    If you've downloaded and unzipped the utility open it and run it. As long as you read and follow the instructions that the utility gives you there should be no issues. Just be warned that this will totally reset your phone and all data will be lost. So back up anything you need manually by connecting it through USB mass storage mode and drag and drop files you want to keep to your computer. This method is essentially what Verizon does to fix bricked phones. Make sure your phone is charged above 70 percent and you shouldn't have issues.
  5. nazgulking
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    nazgulking New Member

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    Oh ok thank you i hope this works so Verizon wont be able to tell that the phone was ever rooted when i take it back to them?

    Sent from my DROID RAZR using DroidForums
  6. Spiderwebb71688
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    Spiderwebb71688 New Member

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    It should, check to make sure you don't have superuser when it's finished running
  7. nazgulking
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    nazgulking New Member

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    How does this process take? Ive downloaded the zip but im still not confident to through with this lol....

    Sent from my DROID RAZR using DroidForums
  8. Spiderwebb71688
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    Spiderwebb71688 New Member

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    Extract the zip and run the program I literally just finished running this same process on my phone. Like it just came out of the box.
  9. shizumie
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    shizumie New Member

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    Naz, did you get it stock? And file your claim?
    I ask bcause there have been debates as to vzw not honoring insurance if not purchased from them. Yet my last 3 purchased phones have been other than vzw purchase and they are steady charging me that insurance premium..

    Thanks

    I am :sly: fear my blade!
  10. shizumie
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    shizumie New Member

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    Also if you need more help going stock, i have 4 razrs and have done it about 100 times.

    I am :ph34r: fear my blade!
  11. nazgulking
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    nazgulking New Member

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    6.12.173. is that gingerbread? Also how can I upgrade to the latest, I believe it's Ice creamsandiwinch once I have unrooted?
  12. nazgulking
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    nazgulking New Member

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    Really? Well I bought my phone from craiglist and I told the guy at the verizon store that. Yet he still gave me the option to get inssurance. So I am paying that 6.99 a month. He actually did mention something about that he "wasn't suppose" to but he signed me up anyway. I hope he didnt screw me because as it turns out the phone is defective. :(
    (he didn't know the phone was rooted either, I didnt even know up until a few days ago.)
  13. shizumie
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    shizumie New Member

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    173 is GB and the latest official build. Thats the one you want for turn in. As far as unrooting you could also just use ginger unroot from the martet, and factory reset?

    I am :ph34r: fear my blade!
  14. shizumie
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    shizumie New Member

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    They gave me the insurance also. So i hope they honor it, if not i want my $ back. Hopin they honor us

    I am :ph34r: fear my blade!
  15. nazgulking
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    nazgulking New Member

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    Whats ginger unroot? is that an app? Is that easier than the other method? Sorry for all the questions, I completely new at all of this.
  16. reallyneatgirl
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    reallyneatgirl New Member

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    I think that you are making this harder than it actually is.

    Save to your sd card any files you want to keep.

    Run the #1 option on the Utility that was linked to you. This sets it back to stock, unrooted, like you just got it from the store and opened the box. That is all you need to do. No one will be able to tell you had it rooted. File your claim, send it in. There you go.
    2 people like this.
  17. nazgulking
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    nazgulking New Member

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    Oh so you have to turn in your phone as well?
  18. shizumie
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    shizumie New Member

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    Not yet, have cracked screen, but minimal. Hate swapping for refurb, but if gets any worse i will have to. Howd it go for you?

    I am :ph34r: fear my blade!
  19. nazgulking
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    nazgulking New Member

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    Okay you say to hold the power button and the volume down button and the tool says hold down both volume buttons and power button, ive tried both methods and nothing happens it just keeps rebooting normally. What is the correct method and when exactly am I suppose to hold down the buttons?
  20. FoxKat
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    FoxKat DF Super Moderator Staff Member Premium Member

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    The proper method is with power off, press and hold all 3 buttons for at least 3-5 seconds. If the phone is on, you have to power off first. If the phone reboots doing the process above, you aren't hitting all three buttons at exactly the same time. Try again.

    Sent from my DROID RAZR using Xparent ICS Tapatalk 2
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