Need help quick with backup assistant!!!

Discussion in 'Droid X Tech Support' started by westking, Apr 28, 2011.

  1. westking

    westking New Member

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    I just recently accidentlly put my droid x in a bootloop and after installing 2.3.340 again I had to wipe my data and reactivate. After I activated I had to do the backup assistan sync and I ave to call *611... I went to Verizon thinking I was clear since I had wiped but they said they couldn't do anything since it had been rooted.... now im stuck without any service!!!

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  2. Graymayre

    Graymayre Member

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    How did you restore it? Did you flash with an sbf or did you flash a backup through recovery? If you left any sign of tampering then you are out of luck to get help from VZW. If you flashed with sbf, then there should be no sign, and as long as you didn't say something incriminating, you might be able to argue with them and play dumb.

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  3. WugFresh

    WugFresh Developer Developer

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    If you can get on backup assistants website you can export your contacts as a csv file and then import that file into your gmail contacts, then when you set up your gmail your contacts will re-sync. I personally don't like backup assistant at all and actually would state that it falls in the bloatware category as far as I am concerned. Removing backup assistant was actually one of the main reason I investigated root in the first place, I really don't find it necessary in the slightest; there are so many other reliable ways that you can effectively backup and sync your contacts: gmail utilizing the method I just outlined, corporate sync via an exchange server, and a plethora of other third party apps readily available on the market. The one benefit of backup assistant I suppose would be in the circumstance that you lost/broke your device all together and went into a Verizon store for a replacement and were able to leave the store with a fully activated device with all your contacts already restored... however to the same extent... if your replacement device was another smartphone, you could easily setup your gmail or exchange account and get your contacts back in the same manner, so again... I really don't see its real need. Additionally, you could just use backup assistant once or intermittently for the sole purpose of having this service available in the future if you do ever actually need to restore contacts to a non-smartphone Verizon device.... and even in that scenario, you do not need to have the app native on the device itself, but instead could simply backup your contacts to your sdcard using the built in export feature in android contacts manager. In that case, the file is simply a csv which you can then transfer/send over to your computer and important into backup assistants website, or any website for that matter that you wish to backup your contacts to (like gmail, ect); you could even do this entirely on the phone through the mobile browser and never utilize the actual backup assistant app at all. That is my personal opinion on this matter.

    Regarding your statement in the OP though... are you saying that they cut off your service? When you brought your device in, did the representative that you spoke with just turn you down... or did they turn you down, take your information, and then file a report to your account? If you do not know the answer to this question and are unsure about your current status, then I would advise making a simple and polite phone call to Verizon head-quarters. You are a paying customer. The worst that could happen is that they void your replacement warranty, if they actually cancelled your service, not only is that draconian, but honestly, that really should only be temporary. They have the right to deny service, that is for sure, but as a paying customer you have the right to request that they start providing that service again (you pay for it), and a single occurrence, by no means, is not grounds for permanent termination.

    Additionally, there are many ways to argue your way out of a scenario like this all together. Take the advice of the poster before me and play the "I didn't know card..." (maybe not the "dumb" card per say because you certainly don't want to come off as someone who is easily fooled or deceived because then they will just use that against you... but I assuming that is what they meant anyway...). If you have in fact been reported as a root user, then your argument can be very simple and can consist of a genuine acknowledgement of your guilt in the matter and that you simply want to move forward.

    Here's a mockup statement I wrote that you are more than welcome to use verbatim if you wish, or you can simply use it as a general guideline for your verbal approach.

    "My device was really lagging and having all sorts of weird issues, I wasn't really sure what was causing these problems but to the same extent, I really wasn't looking forward to dealing with bringing it to Verizon store, possibly waiting for a replacement device, and going through all that trouble just to resolve something that I felt I could probably easily fix myself. After a little reading I figured out how to do a factory reset and tried that but to no avail regarding finding an effective fix to my problems; at this point my next move was just to bring it to the Verizon store and file a formal complaint/request and whatnot, but before doing so I called up one of my buddies who I knew was good with dealing with technology related issues and had a Droid himself. He told me not to worry, and that all I had to do was root and SBF and my phone would be back to 100% stock and would most likely fix any issues I had. At that time I had no idea that rooting actually would void my warranty which should be completely evident to you considering the fact that I naively walked into a Verizon store and openly confessed to doing such. If anything, at the time, I thought I was actually doing you guys a service, and saving your company from possibly having to dish out a replacement device when it truly was not needed. All I was and still am trying to do is get my device back up and running so I can resume using service and start enjoying my smartphone again. As far as I can tell my device appears to be in fully working order, all I would like to do is get my contacts back, put this silly mess up behind me, and just move forward. For these reasons and also considering the fact that I really have made no further modifications to my device besides my failed attempts at restoring it to factory conditions, I would greatly appreciate if you considered lifting this warranty breach from my record and providing me amnesty in this regard, assuming that I do not make the same unwise decision again without taking full responsibility for my actions and accepting whatever repercussions are associated with doing so. I honestly wont do it again because I really have no interest in doing so at all, I just want my device functioning properly again and receiving the service I pay for, but again, this isn't even relevant because like I said, if I were to actually do this again then I would willing deal with the consequences considering the fact that I am now actually fully aware of them; I would have no problem with you indicating this on my file/record or whatever, stating that I received a "warning" or something so that next time, assuming that there even is one, then you guys will be able to clearly see that I was entirely aware of the policies in this regard. Again, my apologizes for making the silly decision for trying to take the easier route, it just seemed like the appropriate choice at the time, I really hope that you are understanding of this and don't shut me out as a customer. If you are really that adamant about this and actually plan on continuing to deny me service then I must politely request that you cancel my agreement immediately so I can bring my business elsewhere to a service provider which is more caring to my needs as a paying customer. In the rare circumstance that your companies formal position is to actually consider exercising such a harsh approach to address this relatively trivial fluke-of-a-problem, then I firmly request that you drop any cancellation or early termination fees that you would impose because that would just be completely unfair to me and over-the-top to say the least; if you have any problems with anything I just said, or for some reason are not at liberty to make any of the decisions pertaining to my requests then I would like to speak with your supervisor.

    If you request to speak with a supervisor, they have to oblige... if they try and deter this, simply restate:

    "I would like to address my concerns/problems in this regard to someone who can effectively deal with this issue, you are obviously not able to do that at this time. I greatly appreciate you taking the time to speak to me and listen to my problem, but unfortunately you are not providing me the assistance/help I need to effectively remedy the situation. I have no problem waiting, but I would like to speak with a supervisor today because I cannot go another day without receiving service and I believe that it is my right as a customer to talk to someone who can resolve a service related problem, especially considering the nature of this circumstance is truly just a misunderstanding. If you cannot allow me to speak to a supervisor at this time, I would like you take note of this conversation on my record, provide me a reference number so that I can have the next assistant easily retrieve this file to get up to speed, a land-line extension I can reach you at again if for some reason I need to speak with you again or verify this conversation to another employee, your full name, and a quick confirmation email restating all of things I just requested. Again, thank you for your time and patience, I am not trying to harass you or give you a hard time by any means; it's just very important to me that I get this problem resolved in a timely fashion. I hope you understand. Thank you sir/ms. and have a nice day.

    ^
    I hope that you find the above statement helpful, I did my best at trying to channel my inner art for bs'ing... lol.

    Either way, good luck to you sir. I am sure that if you are polite and straightforward with your approach that you will have no problem fixing this little bureaucratic issue. Always remember that customer support people are just people, and if you are courteous, patient and respectful to them on the phone then chances are that they will be more than willing to go the extra distance to help you out. Also remember that the first person you speak to is more than likely just the gatekeeper to the person you really need to speak to get things done, that being, their supervisor, for these reasons you may want to consider using a much briefer explanation and just moving on to the next chain in the ladder before you dish out the full thing. Chances are, you won't even really have to get into the final stages of it where you bring up cancelling, or switching service, there is really no need to bring this up unless it gets to that point; that is something you want to save for only when it becomes absolutely necessary to move things forward, but the first stage is just to be polite and try to work with them. You don't want to come off as threatening off the bat, or stand offish. You are much better off just being straight up and asking questions. Ok.... lol... I think I have said enough... maybe a little carried away on this one... lol.

    report back when you find out more. :)

    {{ WugFresh }}
     
    Last edited: Apr 28, 2011
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