Need help helping someone else

Discussion in 'Android Tech Support' started by Droid Firefighter, Jan 30, 2011.

  1. Droid Firefighter

    Droid Firefighter Senior Member

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    I'm on another forum and have someone that is using a Samsung Galaxy Spica running 1.5 (poor guy). He is unable to get apps to install or update via the market. Already tried clearing data and cache to no avail. Tried a reboot as well. Not rooted. Can't find any information on the other forums about this phone other than a spec sheet via a google search. Going to try a battery pull, then a factory reset next. Will 1.5 reload all information (contacts, apps) like 2.2 will?
     
  2. Johnly

    Johnly Guest

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    Yeah~ it should. Google cloud takes care of all that.
     
  3. hookbill

    hookbill Premium Member Premium Member

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    Keep in mind that any Android phone is a Google phone, so apps are automatically assigned to the Google account of the owner. Contacts are stored in Gmail so once he signs into Google contacts will appear.

    Battery pull, that's not really going to do anything but you are on the right track by doing the factory data reset. That should fix it.
     
  4. Droid Firefighter

    Droid Firefighter Senior Member

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    Thank you sir!

    Sent from my Droid using DroidForums App
     
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