mysterious jelly bean

Discussion in 'Droid RAZR Support' started by lear, Mar 30, 2013.

  1. lear
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    lear New Member

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    My phone notified me about jelly bean update.i accepted it.after the update is done, i don't see anything. I mean there is no sign of installing the update. No way to know what to do next. No change whatsoever. I went to (about phone) to find out that phone update is greyed out.what to do?
  2. FoxKat
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    FoxKat DF Super Moderator Staff Member Premium Member

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    Go to about phone, scroll to the bottom and post a screen capture of the version number.

    Sent from my DROID RAZR using Tapatalk 2
  3. JohnFH
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    JohnFH Member

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    Lear, I see that you started three threads on this topic in the last few days. Only one is needed.

    Sent from my DROID RAZR running 4.1.2
  4. lear
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    lear New Member

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    Sorry, i needed some way out and my first post didn't include that i checked (about phone) and the 2 first threads were in RAZR Maxx forums. I thought i should post another in here. Sorry again and Thanx for reply.
  5. lear
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    lear New Member

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    Thanx for reply.
    How can i capture the screen?
  6. lear
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    lear New Member

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  7. lear
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    lear New Member

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  8. FoxKat
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    FoxKat DF Super Moderator Staff Member Premium Member

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    Ok, so it appears you are still on the most recent version of Gingerbread, .211. The update you were notified about was for the new release of Jelly Bean (version 98.72.16), which was pushed out Over The Air (OTA) recently. Since it obviously didn't take, there may be a problem with your current installation of Gingerbread, such as system file deletions, mods, or simply a corrupted system or download file.

    You can "side-load" the update using the recovery menu, but an even better and easy way to get you up and running on JB is to use Matt L Groff's RAZR Utility for Jelly Bean.

    The link is http://www.droidforums.net/forum/showthread.php?t=239539
    DROID RAZR Utility XT912 Jellybean -- Windows + Mac + Linux (All In One!).

    You'll choose option 2.

    P.S. In the future, please keep your postings for a particular subject in the proper Forum and please do not create more than one thread for the same subject. For Forum guidelines, please see the link below my signature. Thanks! :D

    Sent from my DROID RAZR using Tapatalk 2. Please excuse minor spelling/punctuation/grammar errors.
    Last edited: Mar 31, 2013
  9. JohnFH
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    JohnFH Member

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    Thanks, Lear. I'm happy to see that you're getting help from FoxKat, who is extremely knowledgeable.

    Sent from my DROID RAZR running 4.1.2
  10. lear
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    lear New Member

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    thanks a lot,Mr. FoxKat. i m downloading the utility now to my pc. will follow the instructions and come back to report.
    and because im new to the forums, somethings im not familiar with. please excuse my repetitive posts. i will try to get it right next time.
  11. lear
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    lear New Member

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    thanks, JohnFH. i'm glad to see your reply.
  12. lear
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    lear New Member

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    it's done, Mr FoxKat.
    now my maxx is running jelly bean. thanksdancedroid:)
  13. FoxKat
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    FoxKat DF Super Moderator Staff Member Premium Member

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    So glad to hear. :D

    Sent from my DROID RAZR using Tapatalk 2
  14. FoxKat
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    FoxKat DF Super Moderator Staff Member Premium Member

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    Don't worry about it...

    LOL! Yeah, we know that new members do have a bit of a learning curve to conform to the forum's expectations...however we're sure you will be a shining star in no time - especially considering how you downloaded the utility, executed it, and have successfully installed Jelly Bean first time out - and without any additional assistance. That's the mark of a true geek (said affectionately - of course!) Before to long, you'll be advising other "newbies" of the ways of Android and Droid Forums, I'm confident of that! :hail:
  15. lear
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    lear New Member

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    I'm silenced, Mr. FoxKat. No words. This compliment is much bigger than me. But i will try my best to be up to those " full of energy and encouragement" words. I'm even shy to thank you.
  16. BodyBagz
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    BodyBagz Active Member

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    Hey FoxKat...just out of curiosity...but his screencaps show Android Version 4.04...is that not Ice Cream Sandwich?....:biggrin:

    I know it really doesnt matter since you got him where he needed to be, but I just couldnt resist...:hail:
  17. lear
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    lear New Member

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    View attachment 61798
  18. MonkeyMike23
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    MonkeyMike23 New Member

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    Greetings. It's been quite a while since my last post. I need some guidance. I've attached a screen shot for inspection. Based on the screen shot, what do I need to do to get the JB OTA? I'm assuming it has not been sent to be because I'm rooted and/or have the 215, instead of the 211. View attachment 61868

    Thanks in advance...
  19. GoCliffGo05
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    GoCliffGo05 Developer Relations Staff Member Premium Member

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    Yup, you got it. You're on 215 and need to be on 211. Use Matt's utility to return to 211 or his new one might be able to just put you on JB. Not sure on that last part.

    Sent from my DROID RAZR HD using Xparent Cyan Tapatalk 2
  20. MonkeyMike23
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    MonkeyMike23 New Member

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    Thanks, GCG. I'll hunt down the new utility and give it a go.
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