My Wife's Note 4 Stuck On Boot Scree

Discussion in 'Samsung Galaxy Note 4 Discussions' started by Miklb58, Oct 31, 2016.

  1. Miklb58

    Miklb58 Active Member

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    My wife and I both have Note 4's. Today hers shut off by itself, and will not start up. It's just stuck on the boot screen shown in the image.
    I've cleared cache, and done an FDR, but it didn't help.
    I see numerous sites online talking about re-installing the stock firmware, but this is out of my comfort zone, so I'm hoping someone here can point me in the right direction.[​IMG]

    Sent from my SM-N910V using Tapatalk
     
  2. Miller6386

    Miller6386 Developer
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    Power down pull battery and let sit for 15 minutes then try.... Also verify battery is good and charged..

    Sounds like it may have gotten stuck during an update.

    Samsung Note 7.5
     
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  3. Miklb58

    Miklb58 Active Member

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    I did pull the battery, and installed my 65% charged battery in her phone, no luck.
    I also did leave it off for an hour, but with battery IN.
    You still think I should try it with the battery out?
    Also, I cannot prove there were no updates, mine has none showing up as available.
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  4. Miller6386

    Miller6386 Developer
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    I think at this point you will need to install the stock firmware.... Try plugging it into a PC and see if you can get the Verizon update assistant to start on PC. If not we will have to go another route, either ODIN or possibly Kies and trust me it sounds much worst than it is.

    Samsung Note 7.5
     
  5. Miklb58

    Miklb58 Active Member

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    Plugging her Note4 did nothing. I assume that it would be zero value plugging my Note4 in to the PC to get the Verizon Upgrade Assistant going, right?

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    #5 Miklb58, Oct 31, 2016
    Last edited: Nov 1, 2016
  6. Miller6386

    Miller6386 Developer
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    Yes most likely. Looks like it will be either Kies or Odin. Do some reading on both and see which you feel more comfortable with.

    Samsung Note 7.5
     
  7. Miklb58

    Miklb58 Active Member

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    I've installed Kies, but since the phone doesn't boot, I can't see that it's doing anything. Do I have to boot to recovery?

    Sent from my SM-N910V using Tapatalk
     
  8. Miller6386

    Miller6386 Developer
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    You may have to be in download mode.. Which is volume down, power and home all at same time. To be honest I don't recall how to do it in Kies and I'm even a little foggy on Odin. Try looking to see if any videos come up on YouTube. I'm sure there has to be a tutorial out there somewhere.

    Samsung Note 7.5
     
  9. TisMyDroid

    TisMyDroid Super Moderator
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    My local Best Buy has a Samsung rep who had to install the stock firmware on my N5. If you can find a Samsung rep near you, they should be able to install it for you.

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  10. Miklb58

    Miklb58 Active Member

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    Aw geeez. I didn't even think of that. I played around in different recovery options, and Kies does not see the device.
    I'll try tomorrow going into download mode.
    And I'll search online if that doesn't work.
    Thanks for the assistance!

    Sent from my SM-N910V using Tapatalk
     
    #10 Miklb58, Oct 31, 2016
    Last edited: Nov 1, 2016
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  11. Miklb58

    Miklb58 Active Member

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    I tried using Kies, with the phone in download mode, and Kies knows something is connected, but cannot determine what.
    I tried the device initialization, but it asks for a model # (I have) & a serial number (do not have). You tube shows Kies asking for the IMEI, but for these phones (Verizon maybe) it wants the serial # and it's not available to me.
    Then I moved on to attempting to flash the firmware using Odin, and while Odin goes through the entire process, and it is happy, the Note 4 is not. No change.

    Thanks for the assistance, but I think this phone is toast.

    Sent from my SM-N910V using Tapatalk
     
  12. cr6

    cr6 Super Moderator
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    Serial number should be listed under your battery if you take the back cover off.

    S5 tap'n
     
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