My Verizon APP stuck on droid bionic

While trying to login into the my verizon app is told me my password was incorrect. I went through the steps to change my password and was given a temporary password via text message from verizon. I went through the process and got an error message at the end. I tried unistalling the app and clearing the data but everytime I went back to the app it takes me to the forgot password sceen. I called verizon and after about 30 minutes of being told to do steps I had already done they told me I needed to do a factory reset. Any Ideas?? Verizon said I was the 10 person to call with this problem today?