My S Pen just exploded!!!

Discussion in 'Samsung Galaxy Note 5' started by Kowolski, May 18, 2016.

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  1. dezymond

    dezymond Tech Support Mod
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    I knew it, no way Samsung would sell it as a separate accessory if it had to be paired.

    Glad you got a functioning S-pen back OP, and quickly.
     
    #37 dezymond, May 20, 2016
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  2. Kowolski

    Kowolski Senior Member

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    ^^^ Dezymond

    The Samsung supervisor a woman from Denver told me on the phone that night that the Spen had to be paired with the EMEI number of the phone, I am typing this right now with my new pen! Ridiculous...I even asked her if I could get an SPEN from Amazon and she said it won't work!

    Sent from my SM-N920V using Tapatalk
     
    #38 Kowolski, May 20, 2016
  3. dezymond

    dezymond Tech Support Mod
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    Doesn't matter the title, they all have to follow a certain protocol when it comes to dealing with customers. The only advantage a supervisor has is to probably stray a bit away from the protocol and try to relieve whatever issue as quickly as possible. Obviously this supervisor was following protocol and just trying to get your device into Samsung.

    Glad to hear it works. Hopefully others with s-pen issues see this thread or can come to the conclusion that the s-pen doesn't need to be synced or paired in anyway.
     
    #39 dezymond, May 20, 2016
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  4. JohnnytheK

    JohnnytheK Senior Member

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    Not true, I've had 2 styli commit suicide and I got new ones from Amazon. They range from $10-$20.

    Sent from my SM-N920T using Tapatalk
     
    #40 JohnnytheK, Jun 1, 2016
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  5. Kowolski

    Kowolski Senior Member

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    Lol they lied to me

    Sent from my SM-P905V using Tapatalk
     
    #41 Kowolski, Jun 1, 2016
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  6. RyansGirl101302

    RyansGirl101302 Member

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    Two hours and my head would have exploded LoL. You have true patience. Glad you found a solution! Good to know an Amazon spen also works!

    Sent from my SM-N920V using Tapatalk
     
    #42 RyansGirl101302, Jun 9, 2016
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  7. Kowolski

    Kowolski Senior Member

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    By the way. I received a new SPEN from Samsung a few days ago free of charge!

    It was truly an ordeal, so I have now 2 new Spens.

    [​IMG]

    [​IMG]

    Sent from my SM-N920V using Tapatalk
     
    #43 Kowolski, Jun 9, 2016
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  8. RyansGirl101302

    RyansGirl101302 Member

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    Even better!

    Sent from my SM-N920V using Tapatalk
     
    #44 RyansGirl101302, Jun 9, 2016
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