My S Pen just exploded!!!

Discussion in 'Samsung Galaxy Note 5' started by Kowolski, May 18, 2016.

  1. Kowolski

    Kowolski Senior Member

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    Dezymond you're right. I give up lol

    I just placed an order from Amazon, if it doesn't work then I'll send it back.

    I am just too tired to deal with these huge companies, they don't care about us....

    [​IMG]

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  2. Kowolski

    Kowolski Senior Member

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    Thanks guys for letting me vent....i appreciate all the feedback

    You guys are awesome

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  3. Jonny Kansas

    Jonny Kansas Administrator
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    All I can figure is that maybe this new one needs to be programmed for use with the phone to allow some of the smart features, like the button? But I know people have gotten replacements for Note 4's with no issue from a third party.

    Only thing that sucks about buying one from Amazon is that I feel like, if you were really just holding it and not doing anything crazy with it and it just flew apart, I'd say that's a defective unit and should be replaced free of charge.

    But, sometimes it's worth it to pay a little to avoid the hassle, which is sad for customer service in general, but completely understandable to me. I've been there before, many times.
     
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  4. dezymond

    dezymond Tech Support Mod
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    I 100% agree with that. And Samsung really shouldn't be making a big fuss about it either. That's the disappointing part.

    They sell it as a separate unit, so they obviously can ship one out. Even if someone was clicking it while it was out of the phone, it should really be more durable than that.
     
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  5. mountainbikermark

    mountainbikermark Super Moderator
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    I go back to my previous statement and my dealings with Samsung . Though it's an easy fix their policy would be treat it like it's a broken phone or other blanket problem . Many large companies are so rigid in their policies about customer care there is no room for individuality. The poor shmo that was trying to help wasn't able to help a bit because of rigidity. Verizon has become just as rigid, hence why I left them. Fortunately I haven't had any issues with AT&T to find if they're just as assenine (intentional misspell) as Verizon but the couple of issues I had while on T-Mobile led me to believe they allow their reps to think.

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  6. dezymond

    dezymond Tech Support Mod
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    Treating customers as individuals would go a long way for each company, but I guess they drain their current customers' wallets so much, customer service takes a hit. It's a shame because they could win over newer customers if they hear good things about it, but all comes down to $$$$$$$
     
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  7. mountainbikermark

    mountainbikermark Super Moderator
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    They look at the bottom line and take the easiest way to keep it as black as possible. I've worked for mega companies and I've worked for mom and pop companies . The more toward the former the less customer friendly the policies become. I think part of it also is some bean counter in authority has no clue as to the unintended consequences of policy changes because the numbers are so large there is no concept of death by paper cuts. Those in the trenches deal with the customer frustrations not the bean counter. I had a boss once that was going to hold off giving out the Christmas bonuses until after the first of the year because we got a blizzard on Christmas eve. He told me after my employees braved the blizzard to go get their checks from the main office that he had no idea that a few hundred dollars meant that much to his people (they made just over minimum wage per hour. It was more than a week's pay. Duh)

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  8. Kowolski

    Kowolski Senior Member

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    Wow so happy, just got my new SPEN I ordered yesterday afternoon from Amazon!!!! And it works!
    All that BS Samsung told me about pairing the Spen was a lie!

    It works flawlessly! Thank you Amazon

    [​IMG]

    [​IMG]

    [​IMG]

    [​IMG]



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  9. Jonny Kansas

    Jonny Kansas Administrator
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    I always love when you order something small from Amazon and you get a "huge" box compared to your item.
     
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  10. Kowolski

    Kowolski Senior Member

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    ^^^
    True, now I wonder why Best Buy doesn't sell these in their stores....

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  11. mountainbikermark

    mountainbikermark Super Moderator
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    Samsung told them it had to be paired and their Samsung rep doesn't know how to pair them?

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  12. Kowolski

    Kowolski Senior Member

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    ^^^ it's obvious it didn't have to be paired, the pen just worked.

    I wonder why Samsung told me that.
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  13. mountainbikermark

    mountainbikermark Super Moderator
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    "I don't know" is not an acceptable response by cs reps and the guy probably couldn't think up anything better on the fly.

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