My open letter to AT&T regarding merger

Discussion in 'Android General Discussions' started by belome, Oct 22, 2010.

  1. belome
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    belome New Member

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    Verizon sold me to AT&T, ugh.

    Yeah, as part of the Verizon merger with Alltel, I am a casualty. My brand new driod 2... yeah, that isn't gonna work real well. :icon_evil:

    The more info I get, the more it sounds like I will be forced to ATT for one day, then I can cancel and go back to Verizon. This is not gonna be fun. I'm sure I'll get some really messed up bills and will be arguing for weeks with ATT to refund my money. I also fear I won't be able to port my numbers back out.

    I guess only time will tell.

    Oh and what did the offer as a comparable phone to my Driod 2... an HTC Aria... what a joke:icon_evil:
  2. SGTiger
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    SGTiger New Member

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    I don't understand. What does AT&T have to do with the Alltel and Verizon merger?
  3. belome
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    belome New Member

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    In certain areas Verizon would have had a monopoly. It goes way back to the A and B system of CDMA licensing. Where I live you can't even get Verizon, you have to have Alltel. The reason I have it is because I moved to the area when I already have Verizon.

    The creepy part of it all, the poeple who live in my town that are Alltel, will get moved to Verizon... AFTER I get moved to ATT.

    It is messed up for sure.
  4. psychicdroid
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    psychicdroid New Member

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    That's the biggest bunch of baloney I've ever heard. If people wanted AT&T they would have had AT&T. I don't understand why the customer has to suffer because of this.
  5. Detonation
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    Detonation New Member

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  6. belome
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    belome New Member

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    Thanks for the link... exact same boat I'm in.
  7. belome
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    belome New Member

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  8. Eddog4DROID
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    Eddog4DROID New Member

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    I believe Verizon bought ALTELL a couple of years ago. Now they are turning around and selling it to AT&T.

    Is it an iPhone trade or something?
  9. dezymond
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    dezymond Tech Support Mod Staff Member Premium Member

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    Hahaha, highly doubt it's as simple as a trade.
  10. belome
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    belome New Member

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    I wish... they won't even give me the Samsung Captive, which does seem to be a somewhat comparable phone to my Driod 2. If I want anything nicer than the HTC Aria I have to pay for it and switch my plan to an ATT plan AND end up with a two year ATT service agreement.
  11. RETG
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    RETG Member

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    Verizon purchased Alltel a few years ago. Uncle sam, in approving the purchase is making Verizon sell some of the Alltel markets to AT&T. (I believe most of these forced sales are in areas Verizon was already very strong.)

    In this area, Verizon was and is the strongest and will continue to market and sell phones. However, the Alltel business is going to AT&T and the service is not comparable.

    AT&T at any time, could have upgraded their system to a good 3G system in this area. However, what they have done is upgrade to EDGE and they are marketing this as 3G (and I guess it is legally a 3G type system). So, those on Alltel that I know, are switching over to Verizon or Sprint since those two do offer real 3G service in this area, and AT&T will end up sucking wind as they have in this area since day one.

    I would guess, they might keep some customers who only use a cell phone and don't go away from downtown. But even with just voice traffic, AT&T has no noticeable network in this area (the map on their website is either a dream of what might happen some day, or just an outright lie). Sprint is a lot better than AT&T while Verizon's network is noticeably larger than Sprint.

    Just our government, trying to think they know better than a free market society.:mad:
  12. belome
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    belome New Member

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    I totally agree, I'm forcing a friend to come visit who has an Iphone on ATT currently. I have a feeling I won't even have service at my house, which makes the forced move even more laughable.
  13. z96Cobra
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    z96Cobra Member

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    Can you guys get a PO Box address in a nearby area with Verizon service and then make that your billing address? It's not very expensive to get a PO Box for a couple months and then change back to your real address once all the switching is done.
  14. belome
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    belome New Member

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    That is the creepy part, as soon as I got the first letter from ATT saying I was going to be switched (two days after I bought my D2) I called up Verizon and told them that I had a new billing address. The new address I gave them was in a Verizon area. They told me then it wouldn't be an issue. [Otherwise I would have returned my D2]

    However, my account is flagged as having to be sold. I could move to Florida and I'd still go to ATT, there is no way to stop it. I even tried to turn my account into a business account (so I'd get a new account number) and even that wouldn't work.
  15. kpk02
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    kpk02 New Member

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    Add me to the list of seriously angry Droid owners who just received the AT&T transition notice yesterday. For me it's a combination of things:
    - I just paid $200 for my Droid X 3 months ago. I signed up with Verizon specifically because their coverage area meets my needs and I knew Alltel was transitioning to Verizon. So instead of signing up with Alltel, I started right out with Verizon. Note that Verizon currently has ZERO stores in my area. So I don't see how them buying Alltel impacts AT&T's viability at all.

    - AT&T already existed in my area. If someone wanted their service they already have the full opportunity to get it.

    - Alltel customers are not being transitions to AT&T in my area. They are going to transition to Verizon. Verizon only appears to have sold their Verizon customers in my area to AT&T.

    - I actually already have an AT&T wireless account active due to some overlap in contract when I signed up for Verizon. So why the heck should I be forced to have BOTH of my accounts on AT&T??

    - The "free comparable phone" options are a complete insult. In no way does an HTC Aria remotely compare to a Droid X.

    - I have friends and family with Verizon phones. Why should I lose those free mobile-mobile minutes when Verizon will still be in my area??


    As best as I can tell, I have a few options:
    1. Continue to complain to AT&T and hope they will give me a Samsung Captivate and transition to AT&T. The problem with this is that I don't trust they'll actually have any significant 3g coverage in the areas I need it at. Also this whole thing has made me not want to ever do any business with AT&T ever again.

    2. Cancel my Verizon service now based on the clause of the contract that basically says I have 60 days after significant changes in service/terms to cancel without penalty. Then I could sign up with Alltel which would soon get transitioned to Verizon. The problem is that I would likely have to return my Droid X with this method.

    3. Wait until I get forced to AT&T and receive some free phone, making sure not to sign anything or agree to anything. Then immediately cancel the AT&T service and sign up with Alltel (or hopefully they are Verizon by then).
    Now I have heard rumor of there being an "opt out" period shortly before and after the transition date, allowing one to stay with Verizon service. So just to be safe, I'm not responding to anything or agreeing to anything AT&T sends me. I don't want to get caught agreeing to the transition in any form.

    I'm also hunting down some sort of mailing address for the FCC or whoever approved this whole thing so I can let them know my "thanks" for looking out for the consumer's best interests.
  16. belome
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    belome New Member

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    That is exactly what I'm doing. I think the most humorous part about the whole deal is that I would actually give AT&T a try if they gave me a real phone, but no way in hell am I going to keep a HTC Aria. That's just silly.
  17. belome
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    belome New Member

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    I decided to try and attack the AT&T side of things. I can't fire off an email to someone, but I did find a nice forum to rant on. Maybe you should go give it a try as well... power in numbers.

    Sign In to AT&T Community - AT&T Community
  18. Canadroid
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    Canadroid New Member

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    My sympathies and good luck. Just had the pleasure of cancelling ATT with extreme prejudice to defect to VZW here in WA.
  19. belome
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    belome New Member

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    So, in last stictch attempt to get anyone at AT&T to listen to me, I sent them this. It really sums up how I feel about the news of the merger that is forcing me to become an ATT customer. Do you think anyone at AT&T will listen?

    Dear AT&T,

    I just wanted to start out by saying that I’m a very satisfied Verizon customer. That all changed recently when I found out I am being transitioned from Verizon to AT&T forcibly. I realize that you have no say in the matter, actually, nobody does except the FCC. I understand that.

    My problem is that AT&T isn’t giving me a chance to be their customer. I currently have a Droid 2 which is Verizon’s flagship Andriod phone. AT&T, as part of the merger, is offering me the HTC Aria which is AT&T’s bottom of the line Andriod phone. I’m sure that doesn’t really mean a lot to you as a customer service agent, but for me as a consumer it is a tough pill to swallow. I’m a tech guy and I like fancy bells and whistles, and the HTC Aria has none of what I’m looking for.

    Now, I’m sure you are thinking to yourself, but Sir, you can upgrade to any of our better phones for a fee. Sure, I could, but then I’d be tied to a two year contract which isn’t really that big of deal, but more importantly to me, I would no longer be able to keep my current Verizon calling plan.

    To give you some background, I currently have 3 phone lines involved in the merger and I pay roughly 150 dollars a month currently. I pay my bill on time and I feel as though I’m a good customer.

    The real reason for this email is to let anyone at AT&T who is willing to listen to me know that I would be willing to at least try AT&T’s service if they were willing to give me a comparable phone to what I currently have. The Samsung Captivate seems to fit the bill, but if I were to get that, I’d be forced to sign a two year contract and pay for it. Trust me, I’ve tried every outlet I can try to get someone to listen to me. LOOK, LOOK AT ME AT&T this is your ONLY CHANCE to get me as a customer but you always turn a blind eye to my requests.

    So, unless something changes, I will be an AT&T customer… for about 20 minutes. I will cancel my contract and port my number back to Verizon the day I receive my free ‘comparable’ phones from you. When I get customer retention on the line and they ask why I’m cancelling I can say with a sense of entitlement that it was because AT&T refused to spend the extra $40 or so that is the cost difference between the HTC Aria and the Samsung Captivate.

    AT&T is it worth it for you to lose a potential customer over $40?

    Yeah, I didn’t think so either.
    Steve C
    Michigan Verizon Customer
  20. hookbill
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    hookbill Premium Member Premium Member

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    I'll say this: That was a well thought out and completely commons sense approach. The writing was excellent.

    I wish you the best of luck on this. It probably won't go anywhere but keep us informed just in case it does. I'm sure others in your position would like to know about this.
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