My new DNA screen randomly blacks out

Discussion in 'Android Support' started by Eric15000, Dec 30, 2012.

  1. Eric15000

    Eric15000 New Member

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    It makes me cry, my new DNA is my first smartphone and I got it for christmas
    I have not dropped it and it has case and screen protector
    The screen has gone black and had the gray vertical lines four times in 5 days

    I took the case off once and the screen popped off a little but it snapped right back on

    I called Verizon but I can't stand them, they are so rude and don't give you a chance to talk or make a decision
    I need help badly this phone is brand new and I love, I wanted it to last two years without any problems but that's not possible now.

    Please help I'm desperate

    Edit:
    I found a glitch, not sure if it just my device try it if you have a DNA

    Open the camera and keep pressing the app switcher button

     
    #1 Eric15000, Dec 30, 2012
    Last edited: Dec 30, 2012
  2. LoudRam

    LoudRam Senior Member

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    If there is a problem with it return it and get a new one. Its still under warranty.

    Sent from my HTC Rezound using Droid Forums
     
  3. Eric15000

    Eric15000 New Member

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    I'm pretty sure it's a bug only happens in the camera app when I keep pressing app switched and it depends on the lighting in the room it has to do with the camera or imageSense
     
  4. Eric15000

    Eric15000 New Member

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    I emailed HTC and they said they know of this problem and will fix it in a future update.
     
  5. Psykho

    Psykho Member

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    I don't have this issue with my Dna.
     
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