My Droid X reboots

Discussion in 'Motorola Droid X' started by dreamjaeil, Mar 24, 2011.

  1. dreamjaeil

    dreamjaeil Member

    Joined:
    Mar 24, 2011
    Messages:
    55
    Likes Received:
    0
    Trophy Points:
    6
    Ratings:
    +0
    Since I bought my CPO DX about a week ago, it rebooted by itself about 4 times. 3 of them occurred when I was reading Train schedule using adobe reader and one of them I don't remember. My question is, can I go to Verizon Store and ask them for a different one even though I bought it off Verizon Website? Also, do I have to pay restocking fee?
     
  2. vedwed

    vedwed Member

    Joined:
    May 22, 2010
    Messages:
    73
    Likes Received:
    0
    Trophy Points:
    6
    Ratings:
    +0
    Yes, yes, and yes lol
    Yes you should got to a store and see whats up with it, yes you can return at a store even though you purchased online, and yes you will pay a 35 dollar restocking fee

    They may give you problems if you have had the phone for over 30 days after purchase, but could be a warranty issue again and no restocking fee will be charged.
     
  3. RyansGirl101302

    Joined:
    Mar 13, 2010
    Messages:
    319
    Likes Received:
    12
    Trophy Points:
    18
    Location:
    ohio
    Ratings:
    +13
    Current Phone Model:
    Galaxy Note 5
    Twitter:
    @healthymommy13
    I've never had to pay a restocking fee. But you can take it there for service and if need be they will replace it with another CPO. Also a CPO has a 1yr warranty like a new phone (or so vzw told me).

    Sent from my DROIDX using DroidForums App
     
  4. dreamjaeil

    dreamjaeil Member

    Joined:
    Mar 24, 2011
    Messages:
    55
    Likes Received:
    0
    Trophy Points:
    6
    Ratings:
    +0
    I just don't want to deal with shipping . And worry about Verizon not receiving my phone

    Sent from my DROIDX using DroidForums App
     
  5. hookbill

    hookbill Premium Member
    Premium Member

    Joined:
    Nov 30, 2009
    Messages:
    19,502
    Likes Received:
    8
    Trophy Points:
    168
    Location:
    N.E. Ohio
    Ratings:
    +8
    First if you are running a task killer or virus protection remove them. If that does not solve the issue then go to Settings/Privacy/Factory Data Reset. Do not reinstall virus protection or any task killer. See if that doesn't fix it.

    If it doesn't then take it back to Verizon for a warranty replacement.
     
  6. Shankville75

    Shankville75 New Member

    Joined:
    Mar 17, 2011
    Messages:
    20
    Likes Received:
    0
    Trophy Points:
    1
    Ratings:
    +0
    I was having the same problem. I called Verizon, sent it back, got a new one, and now life's good!! No REBOOTS!!
     
  7. dreamjaeil

    dreamjaeil Member

    Joined:
    Mar 24, 2011
    Messages:
    55
    Likes Received:
    0
    Trophy Points:
    6
    Ratings:
    +0
    Just wondering, if I were to choose get replacement by mail, do they send one first? I'm leaning towards using Verizon store because I'm afraid I'm going to be out of phone for god knows how long.
     
  8. Shankville75

    Shankville75 New Member

    Joined:
    Mar 17, 2011
    Messages:
    20
    Likes Received:
    0
    Trophy Points:
    1
    Ratings:
    +0
    They send u one. Then u have 10 days to return the old one.

    Sent from my DROIDX using DroidForums App
     
  9. dreamjaeil

    dreamjaeil Member

    Joined:
    Mar 24, 2011
    Messages:
    55
    Likes Received:
    0
    Trophy Points:
    6
    Ratings:
    +0
    Oh then calling them might save more time...which number do I use?!

    Sent from my DROIDX using DroidForums App
     
  10. Shankville75

    Shankville75 New Member

    Joined:
    Mar 17, 2011
    Messages:
    20
    Likes Received:
    0
    Trophy Points:
    1
    Ratings:
    +0
    The normal customer service number.

    Sent from my DROIDX using DroidForums App
     
  11. RyansGirl101302

    Joined:
    Mar 13, 2010
    Messages:
    319
    Likes Received:
    12
    Trophy Points:
    18
    Location:
    ohio
    Ratings:
    +13
    Current Phone Model:
    Galaxy Note 5
    Twitter:
    @healthymommy13
    They always send the new one first then need to receive your old one within 10 days. They send you a return label so you just use the same box and drop it at a fed ex location. Super easy to do and they send instructions.

    Sent from my DROIDX using DroidForums App
     
  12. dreamjaeil

    dreamjaeil Member

    Joined:
    Mar 24, 2011
    Messages:
    55
    Likes Received:
    0
    Trophy Points:
    6
    Ratings:
    +0
    Thanks guys. I called tech service last night and they are sending me a new one. He said it should be here by monday.

    Sent from my DROIDX using DroidForums App