Purchased on 7/19/2010, it quit working right on 9/30/2010. Went to my local Verizon store for help. First guy says it was a speaker problem. Second guy looks at it & says it's a software issue. Their solution: Don't I have an old phone I can use while my new one gets shipped in (supposedly by tomorrow 10/5?). Well NO! I bought the doggone Droid X because my old phone died. VERIZON WAS NO HELP & I have to do WITHOUT access to not just my cell phone, but the internet & texting ON THAT DROID X which I bought FOR INTERNET SERVICE for our business! Do you THINK Verizon could offer me some money off for MY INCONVENIENCE? Not even offered. Do you THINK Verizon could offer me a phone? NO, they don't "stock" phones dancedroid in their stores anymore. VERIZON - YOU SUCK! :icon_evil: And VERIZON, you VOIDED my contract w/you that I just had to sign for 2 yrs. because of YOUR PHONE QUITTING WORKING PROPERLY on me. And what do I get from Verizon? NOTHING! Anybody else have a similar story?????????????