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My Droid X Horror Story (don't pull the "pull" tab)

Discussion in 'Motorola Droid X' started by danzilla911, Jul 28, 2010.

  1. danzilla911
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    danzilla911 New Member

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    I ordered my Droid X at a local Verizon store on 7/23, and was super excited when it arrived on 7/27 (i hate waiting for packages). As i am taking it out of the box and removing all the wrapping, I see the pull tab, and I was a little confused because there was no reference of this tab in the "Getting Started" guide. i removed the "pull" tab from the battery compartment. As i'm sure you have heard by now, this is not a very smart thing to do. I would find this out later, the hard way.

    So i continue assembling the phone, put the battery in place, plug in the power cord, and power up the phone. The first thing i see is a battery symbol that has a "?" through it. When i turn the phone on, i get an error that says "Invalid Motorola Battery". Hmmm, thats weird. So i go through the activation of the phone, and get it working. I notice that the battery symbol still has the "?" through it. I remove the power cord, and the phone goes dead. I put the charger back in, and the all i get is the "?" battery symbol.

    So i take the phone to the Verizon Store where i bought it, and they told me i wasnt supposed to pull out the "pull" tab. They fiddle with the phone for a while, trying different batteries, chargers, reapplying the "pull" tab, and have no success.

    So, they end up having to order me a replacement phone, which they said would be delivered today, and yet never was. I have yet to receive an email confirmation of shipping.

    Moral of the Story: Don't pull the pull tab.

    Sorry for the rant, but i figured i would be the guinea pig for everyone else. From the research i've done, seems like i'm not the one who's pulled the tab out, but i haven't heard of anyone else who's phone would not charge bc of it. Any one else had this problem?

    Thanks,
    - Dan
  2. bje1982
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    bje1982 New Member

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    That tab is for when your batteries in the phone so you can pull out the battery ha sorry to hear about your luck I hope those replacements arnt backordered..
  3. Jon Vito
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    Jon Vito New Member

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    yea i knew about this from reading on the forums...

    got my phone today at work (im a manager at a sports bar)... im taking my phone out of the packaging with about 5 ppl gathered around and while im unwrapping the battery one of the cooks takes the phone and says "whats this?" and starts to pull the pull tab!

    i flipped and about kicked him in his nuts...thankfully he didnt pull too hard
  4. danzilla911
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    danzilla911 New Member

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    yeah i've seen alot of forums about pulling the tab since I broke mine. I haven't heard of another phone not accepting the battery like mine, tho. Has anyone had this experience?
  5. shishibeach
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    shishibeach New Member

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    I did it too, but put it back

    I worked pretty hard to pull that tab out...put the battery in and went on my merry way. A couple of days later I read your sad story here....and panicked. Luckily I had saved that sticky little pull tab thing, so I found it and put it back into the phone, put the battery in, and all seems to be fine....no wonder I had such a hard time getting that battery out the first time I tried!
  6. jmims
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    jmims New Member

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    Woooowww... I just ordered one yesterday, but it's not due to get here until next Friday. Glad I came across this post, as I surely would have pulled it. Thanks!
  7. danzilla911
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    danzilla911 New Member

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    yeah. they guy at the store said he'd seen 5 other phones with the tab pulled out. Gotta love a bad design.
  8. chad_petree
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    chad_petree New Member

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    any pictures? i still dont get it ( im not from the us xD )
  9. danzilla911
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    danzilla911 New Member

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  10. Spinninghorse
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    Spinninghorse Member

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    Yup, I did the same thing. Also saved it and put it back in. Every thing works fine.
  11. FireDroid
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    FireDroid New Member

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    This is not a bad design, it was common sense when I saw it! A ton of electronics have these battery pull tabs to get the battery out.

    I have been seeing a trend of people jumping to smart phones yet they dont fully understand something about it and blame the design or software ect...

    Take responsibility and admit that you screwed up and instead of reading the quick start guide you just started going to town.

    I suggest reading the starter guide next time.
  12. danzilla911
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    danzilla911 New Member

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    FireDroid I beg to differ. If you happened to read my post carefully, you would see that I consulted the "Getting Started" Guide about the pull tab before i removed it and there is no mention or picture of it anywhere. Even on the User Guide, which is not included with the phone, you cannot even see the pull tab unless you zoom waaaayyy in on the PDF, and the tab in the diagram is a different color than on the actual device. There is no mention of the pull tab or any battery removal device in the entire "Getting Started" guide or the User Guide.

    You're correct in the fact that i did not understand the purpose of the pull tab, but the fact that hundreds if not thousands of people have done the same thing i did proves that this is a design flaw. Nobody would intentionally damage their brand new phone.

    I admit that i messed up my phone, but if the pull tab was properly labeled this would not be an issue for so many people. You should not have to be an electronics expert to correctly operate a cell phone.
  13. JonKyu
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    JonKyu Beta Team

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    I've seen this in a few nokia phones. I think it's not about bad design (because I think it's a pretty genius lol, efficient and cost effective) but more of bad labeling/communication lol blame the info designers! I'm sure if it was labeled correctly and in the documented better people wouldn't have tried to take it out.
  14. HemiDroid03
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    HemiDroid03 New Member

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    Lol! I've had my DX for about a week and a half now and upon unboxing it... First thing I do is PULL THE TAB! LOL!... NOW I'm reading this post and it makes so much sense, the battery is a PITA to get out, well I have the tab put away, hopefully it still sticks!

    But lucky me, I have NO problems with my phone, except for the horrible battery life....
    Last edited: Jul 29, 2010
  15. polwar
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    polwar New Member

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    Yeah documentation like DO NOT REMOVE would be nice on the attached part :icon_eek: lol
  16. czm2000
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    czm2000 New Member

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    That doesn't sound like a horror story. That sounds like a good luck story. Technically that voids the warranty. Since they were so accomodating and your inconvenience was limited to simply waiting for a new phone Id say it could have been a lot worse. IMHO. Hope you enjoy the new one!

    Sent from my DROIDX
  17. Droiduga
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    Droiduga New Member

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    I started to pull the tab because it looked just like the other packaging and protection stuff I was pulling off, then i noticed stuff was coming out that did not look right so i stopped and started looking for directions. I figured it out but found it was very confusing. They should be more clear in the directions about what this is for and to not remove it!
  18. IIGood
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    IIGood Member

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    I'll agree...when I first opened mine, I saw the tab and it says "PULL" and has the "do not cut" symbol on it. I didn't see anywhere in the documentation saying what this tab was for.

    Fortunately I left it alone, popped the battery in, and then it hit me like a ton of bricks. It's a battery release tab. Maybe if it were labeled differently this could've been avoided by all the folks that do rip it off.

    I will admit, this is the first mention I've seen of the "?" icon on the battery icon though.
  19. nthanh61
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    nthanh61 New Member

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    Well, on mine it said "Release" and not "Pull". May be I have an older version.
  20. pamupnorth22
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    pamupnorth22 New Member

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    sounds awful! i sent mine back yesterday because the phone arrived in an unsealed box. i just cant see why a 500.00 phone would be shipped without the phone or the box being wrapped in some sort of plastic which proves that the phone has not been manhandled and dropped.