We all know the information shared by probably 99% of customer service and technical support representatives is not very supportive. I still figured I would share what I heard last night. For starters, I own5 HTC devices. The Tbolt has been decent, nothing majorly wrong since the release date. Rezound is going on phone number 4. Tablet Flyer wifi, is going on number 4 as well. Verizon would not send anything besides a refub resound, I talked to a level 3(I think but can’t recall 100%) executive complaint rep. She said they would send us 100 refub phones before sending a brand new phone. Funny thing is, I have been given new in box phones from the retail stores in the past. I wonder if those phones were all refurb. Anyways, Verizon service rep and technical rep said there is not pending release a date for ICS. The service rep said they had notification the update was delayed and will not be set out until the end of September. She said that was what they were told on the 30[SUP]th[/SUP]-31th of August. The planed update for this month is no longer dated. Sounds like they have shut it down. HTC, these people are always very nice to deal with. They listen and document everything you tell them. Unfortunately this is the 4[SUP]th[/SUP] time my tablet is being sent back. The rep I talked to last night said one way or another this will be the last time I send the tablet in. She said they might replace it, give me a rebate towards something else or tell me to stick it up my butt. She also confirmed ICS was having issues on our phone. No details of what the issues were. They pretty much closed their doors about it and don’t plan on giving updates about when it will be released. This fits perfectly with their twitter post saying it’s in Verizons hands. My hopes for ICS just died. O well. It’s time to wait for the new phones coming out this fall. ‘’ to HTC or not to HTC’’ this is the question.