Received my Certified Like New phone replacement (refurbished/ pos) yesterday. My wife returned my original phone today. The replacement phone had a stiff power button which I thought was because it needed some breaking in, stopped working this evening. My original new phone was power cycling and when I called tech support the representative promised me the replacement phone will be in perfect condition, as it undergoes a "100 point factory inspection." Obviously the power button wasn't one of them. Now I am without a working phone. Thank you VZW, I guess the 3 data lines and 2 regular lines on my account doesn't mean crap.